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L
Louis Humphreys
September 28, 2019
Question

Connection error 108 Nationwide

  • September 28, 2019
  • 1 reply
  • 8 views

Hi,

 

I am getting really frustrated trying to re-connect my Nationwide account and have so far spent about 2 hours trying to resolve the issue. My accounts lost their connection a couple of weeks ago but i managed to re-establish them. Two nights ago it happened again but this time I can't re-connect! I've tried the fix it now button and re-entered my details with the prompts. I researched the possible causes and found that it could be prompts/ messages from my bank in my online account that need my response but i cant see any, I have looked through all the menus in my online account and the banking app and I'm now stumped as to what i can do to fix this. I read a post regarding this issue and someone suggested to delete the account and reconnect it, the problem was that you lose the transactions and have to review them all again. I joined Quickbooks to make life easier, I can't review thousands of transactions again so this is not an option as far as I'm concerned and will be very concerned if this is the only way to rectify the problem. Please help because I don't know what to do now and im sure others must be having the same issue.

 

Many thanks.

    1 reply

    A
    Anonymous
    September 28, 2019

    Hi there, Louis Humphreys.

     

    Keeping your transactions updated is very important that’s why our engineers are already investigating the issue. They’re currently working around the clock to resume the connection as soon as possible. 


    If you haven’t, you can reach out to our chat or email support team. They can add your account to the list of affected users so you’ll get notifications every time there’s an update. 


    For now, you might want to import your transactions through .CSV file. 


    Visit us again if you have other concern or need anything else. 
     

    L
    Louis HumphreysAuthor
    September 28, 2019

    Hi,

     

    Is this an issue on my account or a wider issue involving Nationwide that will get resolved without me needing to take any further action?

     

    Thanks, Louis.

      R
      Ryan_MModerator
      Moderator
      December 20, 2019

      Do I have to delete the bank connection and re-connect every time?  I followed the steps in the link and got this message:

       

      "XX is already linked to a bank feed. Select a QuickBooks account without an existing bank connection."


      Hi @motheroffire,

       

      This error is referring to the bank account used to connect your online bank. You can only have one connection to a bank account in QuickBooks, so you will need to select a new or different account.

       

      This means that the bank account in question is already connected to a different bank feed. You can either create a new bank account or choose another one already available in your QuickBooks Online company.

       

      You can refer to the image below as an example:

       

       

       

      If your bank accounts are set up with a parent and sub-accounts, you can refer to this article for the steps on how to set it up: About bank or credit card sub-account setup.

       

      Let me know if you have other questions by posting a comment below. I'll get back to you. 

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