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L
Louis Humphreys
September 28, 2019
Question

Connection error 108 Nationwide

  • September 28, 2019
  • 1 reply
  • 8 views

Hi,

 

I am getting really frustrated trying to re-connect my Nationwide account and have so far spent about 2 hours trying to resolve the issue. My accounts lost their connection a couple of weeks ago but i managed to re-establish them. Two nights ago it happened again but this time I can't re-connect! I've tried the fix it now button and re-entered my details with the prompts. I researched the possible causes and found that it could be prompts/ messages from my bank in my online account that need my response but i cant see any, I have looked through all the menus in my online account and the banking app and I'm now stumped as to what i can do to fix this. I read a post regarding this issue and someone suggested to delete the account and reconnect it, the problem was that you lose the transactions and have to review them all again. I joined Quickbooks to make life easier, I can't review thousands of transactions again so this is not an option as far as I'm concerned and will be very concerned if this is the only way to rectify the problem. Please help because I don't know what to do now and im sure others must be having the same issue.

 

Many thanks.

    1 reply

    A
    Anonymous
    September 28, 2019

    Hi there, Louis Humphreys.

     

    Keeping your transactions updated is very important that’s why our engineers are already investigating the issue. They’re currently working around the clock to resume the connection as soon as possible. 


    If you haven’t, you can reach out to our chat or email support team. They can add your account to the list of affected users so you’ll get notifications every time there’s an update. 


    For now, you might want to import your transactions through .CSV file. 


    Visit us again if you have other concern or need anything else. 
     

    L
    Louis HumphreysAuthor
    September 28, 2019

    Hi,

     

    Is this an issue on my account or a wider issue involving Nationwide that will get resolved without me needing to take any further action?

     

    Thanks, Louis.

      L
      Louis HumphreysAuthor
      December 20, 2019

      Hi hP96

       

      We have an investigation open for error 103 for Nationwide and our engineers are working on a fix.

      I know that you are reluctant in bringing over your transactions via a csv file - please see link with step by step guide as to how to upload the transactions, if you need help in uploading csv file let us know.

       

      Thanks Emma

       

       


      Just confirming that my account is now back up and running and has automatically pulled through the transactions for the time period it was down. 

      To anyone else struggling I think its just a case of trying to re-connect again and it should be sorted. All banks have a new security feature which requires open banking to be enabled in order for Quickbooks to communicate with the bank. In fairness I got a detailed email guiding me how to overcome this but my only gripe was that all members should have been informed of this as soon as Quickbooks were aware of the problem. 

       

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