I've subscribed for months and still haven't received my voucher for Amazon, anyone know what's happening with that?

Hey there, @kclcontractors-h.

Thanks for bringing this to my attention. In order to help resolve your issue, it would be useful to have some additional details:

1. Where did you purchase your QuickBooks subscription from? The official QuickBooks website, an app store, a third-party vendor, etc.?
2. Where exactly did you see the Amazon voucher offer mentioned? Was it in an email, on the QuickBooks website, or somewhere else?

Please provide any other relevant details about your situation. The more information you're able to share, the better I'll be able to determine the best steps to resolve this for you.

Please add them to this thread and I'll get back to you.

Yeah I purchased through the Google play store then took me to subscription where I saw the offer 

Thank you for the additional details, kclcontractors-h.

We have a referral program wherein an existing QuickBooks user can send a link to a potential client. When he or she signs un using that link, both of the referrer and referee will get an Amazon voucher after two months.

You can check out these articles for your reference:

• QuickBooks Referral ProgrammeQuickBooks 
• Refer a Friend Programme 2022

On the other hand, I haven’t received an update about having the said program available on Google Play. Google Play may be having a promotion, so I suggest contacting them about what you saw.

Let me know if you have other questions in mind. Take care and have a good one!

Hi,

Sorry to jump on this thread but I too have the same question, subscribed for months and no voucher

Hi all, we're currently aware of a technical issue which is impacting any vouchers still to be sent from the incentive that took place between 27 March 2023 to 11 April 2023. If you subscribed during this period, please be assured that we're currently working on resolving the issue and any vouchers due will be re-issued as soon as it has been resolved. We're sorry for the delay in the meantime.

I've also subscribed since April and haven't received my voucher. I purchased my QuickBooks subscription from the official website through a referral link, after signing up I received an email saying I am eligible for the reward of a £50 Amazon voucher.

In the email it states "We aim to deliver the Amazon voucher after 120 days from the start of your subscription but please note that it may take up until 11 August 2023 to process your reward.". Well it's now 11 August and I still haven't received anything.

Hi Georgia,

Is this issue still ongoing? 

Hello Anderton46, yes, this is still ongoing due to a technical fault. What date did you subscribe?

I signed up on 04/04/2023

Hi Anderton46, thanks for getting back to us, so due to you subscribing in that time frame we are unable to say when exactly your voucher will come due to the technical issue we have currently but soon as it is resolved your voucher will be sent out to you. 

any updates?

Hey there, @ mesler585. Let me route you to the right support group to help address your voucher concerns in QuickBooks.

As of now, the issue with regard to the £50 Amazon voucher claim is still ongoing. To ensure you'll have the latest updates about the concern, I'd suggest getting in touch with our customer support. This way, they can review your account and provide you with the help that you need. 

Here's how to connect with them:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

In addition, you can check out these resources to effectively manage your customers, suppliers, and bank transactions in the program:

• Add and manage customers
• Add and manage suppliers
• Categorise and match online bank transactions

Feel free to comment if you have other QuickBooks concerns. I'm always here to help and assist. Take care always.

any word on this ever being sorted? Subscribed for months now and nothing

I know this isn’t ideal, @ mesler585. Let me impart information so you’ll get updates about your voucher reward.

Since the Community doesn't have access to specific account information or the ability to check the status of individual vouchers, I recommend reaching out to our support team directly. Just be sure to provide them with all the necessary information, such as your account details, the duration of your subscription, and any relevant order or payment data. This way, our representatives can provide you an update and options to help resolve this situation.

Before that, check out our support hours so you’ll receive responses quickly. Then, follow the steps below to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

This Terms and Conditions resource provides information on the QuickBooks subscriber reward offer.

In case you have cash back or purchased refunds that you'd want to track in the program, you can use this article to learn how to do it: How can I record cash back to my credit card account?

Don't hold back to drop a comment if you have any other incentive concerns or questions related to your subscription. I'd be more than willing to lend you a hand.

@ mesler585  I'm in the same boat as you. I doubt there is a 'technical problem', but just the classic trick to bait many people like us to subscribe for a few months. I've contacted support a few times and it's always the same old story. Dodgy company with dodgy promotional practices. 

contacted quickbooks, referred a friend who started 6th of december, and still nothing received. 

I'm afraid the 'technical problems' smells of bull**** to me.

Hello James, thanks for posting on this thread, we are having system issues currently in regards to the refer friend voucher, we are working on getting it resolved so there is a delay on customers receiving their voucher. Soon as it has been resolved customers will receive the vouchers, we dont have a time frame on this but it is being worked on. 

Don’t listen to them, I’ve been waiting for almost a year and they still haven’t resolved it. Typical bait and switch 

Yeah, strikes me that it's just a good way of not paying out - get new customers on board, by promising an incentive which never existed in the first place as they had no intention of honouring it. As far as I am aware, that's likely to land them in hot water, as it's false advertising. It seems this problem has been going on for quite some time, as I've seen the same complaints on numerous forums. Has anybody actually received these gift cards?