Hi I'm new to QB and have been experiencing a few bugs(?). I'm using QB Self Employed Online in Windows and the app in Android.
I'm trying to add my mileage manually/retroactively back to the start of the tax year but QB will only let me date trips back to when I joined QB? So at the minute I have a bunch of trips all dated May 9th and it won't let me change the date further back. I've tried in both Windows (Edge and Chrome) and Android. And yes I am clicking the green save button.
I thought perhaps it's because it only has be 'owning the vehicle' from that date but I don't appear to have the 'Edit Vehicle' option mentioned in other help topics.
Any help appreciated, thanks.
When using the website there are no error messages. When I use the app it says 'Error. Unable to update your trip.' I am using the Self Employed app (version 5.11) download from Play Store May 9th. As far as I can tell there are no updates. Thanks
I appreciate you joining in the thread, @Bullionlaw.
There is an ongoing issue at this time about mileage auto-tracking not working using an Android phone. Our engineers have deployed a fix for this.
You can attempt updating the mobile app to the latest version to solve this unexpected behavior.
If the issue persists, I'd suggest reaching out to our QBSE Support so they can pull up your account and sign you up to receive email updates as soon as they become available.
Let me know if you need anything else. I'm here to help. Have a good one.
Thanks for joining this thread, Namorth.
Our Product Team is still working so you'll be able to save the changes on your trips.
I recommend contacting our QuickBooks Online Technical Team so they can your account as one of the affected users. This way, you'll receive updates regarding the issue via email.
Here's how to get in touch with them:
I appreciate your patience and understanding while we look into this.
Let me share the steps on how to resolve the issue in QuickBooks Desktop, denis211.
First, make sure that QuickBooks is updated to its latest maintenance release. Here's how:
Second, record a trip to check if the dates are saving correctly.
Just in case it's still reverting back to today's date, proceed to repairing QuickBooks. Follow the steps in this article for more details: Repair your QuickBooks Desktop for Windows.
Once done, record a trip to check if it's already working fine. I'd be glad to get back here if you need anything else.
Thanks for clarifying, @denis211.
The steps provided above are intended for QuickBooks Desktop. Also, I've checked the records and found out that there's an open investigation about editing date on a manually added trip that does not save changes when the page is refreshed.
I recommend contacting our customer care support so they can review your account. This will help them to further investigate the error and help you fix it. Here's how:
The Community is always here if you need help in the future. Just click the reply button below.
I've checked, this is still open right now, Namorth.
We advise users to contact our Support; so they can add your company information to the list of affected users. We won't be able to get it from here cause this is a public forum, and we don't want fraudsters to know your email, phone number, etc. You can follow the steps in this article: Contact QuickBooks Self-Employed Support.
In the meantime, you can delete and recreate the affected transaction to show the correct date.
Rest assured that our engineers will fix this issue, so you can freely edit the dates of your transactions.
Please don't hesitate to go back to this thread if you have other questions.
Interesting hearing about the many glitches and non fixes. I'm trialing quickbooks and had some issues. I'm also experiencing above issue trying to add in mileage from July 1st 2020. It adds the info no problem, but it saves under the year 2019.
Using the mobile app, info saves finee and when I check on my desktop it saves under the year 2020! If I do any edit it will then save back under 2019.
I've had other issues where my invoices didn't show the invoice # in the subject line when sent by email. It show the sample that you see in the email setup section. Very unprofessional for a client to see this. Haven't got any proper help with this either. Was told I'd have a response within 1 day. Still waiting!
Hi there, Shakiel.
I'll provide information and help you share steps to resolve your issue about mileage and invoices.
The issue that was mentioned above has been resolved and there are no other open investigations related to this.
Since when you edit the mileage it will save back under 2019, I suggest performing the troubleshooting steps provided on this article to resolve problems on tracking your work trips: Fix mileage tracking issues in QuickBooks Self-Employed for Android.
On the other hand, there are times that performance issues in the QuickBooks App are caused by a full cache. This can also be the reason why invoice numbers didn't show in the subject line when sent by email.
To fix this, I suggest resetting the app data to clear the cache and refresh it into its default state.
If the issue still persists, I suggest uninstalling/reinstalling the QuickBooks app. This is to ensure you get the most recent version of the application.
Once one of our support told you that they'll respond to you, rest assured you will receive an answer from them. We also have limited staff and reduced support hours to 6 AM-6 PM PT Monday-Friday due to the pandemic. This might also the reason that the response is delayed.
Please check this article to see steps on how you can make any changes details from different transactions using the QBO app: Edit details in a transaction using the QuickBooks Online app.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
Thank you for your prompt reply and advice on troubleshooting the issues. Much appreciated!
I have managed to get around the mileage issue by entering them in as 2nd of July 2020 instead of the 1st, good enough for me.
Invoicing emails still doing the same thing in the subject line.
When clicking 'save and send' the above shows in the preview screen, in subject, before clicking 'send and close'. I've made a dummy invoice and confirmed that it still shows in the subject once sent to an email.
Thanks again for the reply, community section has been a big help. I originally followed procedure and used live chat help and also phoned through to the help desk which I thought would be the best way.
Good day, Shakiel.
I'm joining this thread so I can further assist you with invoicing.
I created and sent an invoice using the QuickBooks Self-Employed Mobile App and the web version. I added the invoice number on the subject line and it both shows on the email.
If this error occurred on the mobile app, please perform the troubleshooting provided by ChristieAnn. Also, you'll want to send the invoice using a browser. Here are the additional steps if the same thing happens:
Additionally, I just want to make sure that you're using QuickBooks Self-Employed. Based on your descriptions, it seems that you're subscribed to QuickBooks Online. If so, here are some of the articles you can check:
Reply again to this thread if you have additional concerns. Stay safe and healthy!
Hi there, @Bmg11.
Thanks for joining in the conversation. At the moment, the option to delete downloaded trips is currently unavailable.
However, you can edit the dates of your trips, ensure that you're logged in as a master admin. Then, sign in to QuickBooks Online in a web browser to make changes. Here's how:
In case you're still unable to see the edit option, I'd recommend you use another-supported browser. You can also follow the steps to clear your browser's cache to quickly fix issues when using QuickBooks Online.
Read through this article to help you learn more about mileage tracking in QuickBooks Online. It includes steps to edit your vehicle's info in case you'll need to in the future.
Feel free to message again if you have other concerns. We're always here to assist.