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Level 1

Mileage - unable to change trip dates

Hi I'm new to QB and have been experiencing a few bugs(?). I'm using QB Self Employed Online in Windows and the app in Android.

 

I'm trying to add my mileage manually/retroactively back to the start of the tax year but QB will only let me date trips back to when I joined QB? So at the minute I have a bunch of trips all dated May 9th and it won't let me change the date further back. I've tried in both Windows (Edge and Chrome) and Android. And yes I am clicking the green save button.

 

I thought perhaps it's because it only has be 'owning the vehicle' from that date but I don't appear to have the 'Edit Vehicle' option mentioned in other help topics.

 

Any help appreciated, thanks.

 

Alex

22 REPLIES 22
QuickBooks Team

Mileage - unable to change trip dates

Hello Alex,

 

Do you get any error message when you try to enter the date, or will it just not allow you to select a date prior to May?

 

Thanks,

 

Talia

Level 1

Mileage - unable to change trip dates

Hi Talia, thanks for replying. No error messages. It allows me to change the date in the calendar but as soon as I click save it reverts to the original date.

QuickBooks Team

Mileage - unable to change trip dates

Hello Alex,

 

Can I confirm if the app is on the latest version?

 

Do you receive any sort of error messages when attempting to make the changes?

 

 

Level 1

Mileage - unable to change trip dates

When using the website there are no error messages. When I use the app it says 'Error. Unable to update your trip.' I am using the Self Employed app (version 5.11) download from Play Store May 9th. As far as I can tell there are no updates. Thanks

QuickBooks Team

Mileage - unable to change trip dates

Could you please send us a screenshot of this? Please cut out any confidential information, as this is a public forum.

 

Thanks,

 

Talia

Level 1

Mileage - unable to change trip dates

I’m having this issue too. Incredibly annoying. I’m entering trips from October  2019 and the date keeps reverting to the date that I’m making the entry, 1/11/2020.

Moderator

Mileage - unable to change trip dates

I appreciate you joining in the thread, @Bullionlaw.

 

There is an ongoing issue at this time about mileage auto-tracking not working using an Android phone. Our engineers have deployed a fix for this. 

 

You can attempt updating the mobile app to the latest version to solve this unexpected behavior.


If the issue persists, I'd suggest reaching out to our QBSE Support so they can pull up your account and sign you up to receive email updates as soon as they become available. 

 

Let me know if you need anything else. I'm here to help. Have a good one.

Level 1

Mileage - unable to change trip dates

I'm unable to do this either and am using the desktop version as I can't see any way of doing this via the app, so it's not an android fault.

QuickBooks Team

Mileage - unable to change trip dates

Thanks for joining this thread, Namorth.

 

Our Product Team is still working so you'll be able to save the changes on your trips.

 

I recommend contacting our QuickBooks Online Technical Team so they can your account as one of the affected users. This way, you'll receive updates regarding the issue via email.

 

Here's how to get in touch with them:

  1. Log in to your QuickBooks Online account.
  2. Click Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.
  4. Enter a brief discussion of your concern, then click Let's talk.
  5. Click Start a chat.

I appreciate your patience and understanding while we look into this.

Level 1

Mileage - unable to change trip dates

Same problem here. And I am using the desktop version. I enter the date of 10/11/19, and when I go to save, it reverts to today's date. So frustrating.

QuickBooks Team

Mileage - unable to change trip dates

Let me share the steps on how to resolve the issue in QuickBooks Desktop, denis211.

 

First, make sure that QuickBooks is updated to its latest maintenance release. Here's how:

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Proceed to the Update Now tab.
  3. Check the box for Reset Update, then click Get Updates.
  4. Click Close after getting a confirmation that the update is complete. Then, close and reopen QuickBooks. 
  5. Click Install Now when prompted if you want to install an update.

Second, record a trip to check if the dates are saving correctly.

 

Just in case it's still reverting back to today's date, proceed to repairing QuickBooks. Follow the steps in this article for more details: Repair your QuickBooks Desktop for Windows.

 

Once done, record a trip to check if it's already working fine. I'd be glad to get back here if you need anything else.

Level 1

Mileage - unable to change trip dates

I have QuickBooks Self-Employed.  If you click on the Help "menu" all you get is a search box. And I have not been able otherwise to figure out how to update the program. Very frustrating.

QuickBooks Team

Mileage - unable to change trip dates

Thanks for clarifying, @denis211.

 

The steps provided above are intended for QuickBooks Desktop. Also, I've checked the records and found out that there's an open investigation about editing date on a manually added trip that does not save changes when the page is refreshed.

 

I recommend contacting our customer care support so they can review your account. This will help them to further investigate the error and help you fix it. Here's how:

 

  1. Select Assistant from the top bar.
  2. Enter talk to a human.
  3. Once an AI replies to you, enter once again talk to a human.
  4. After it replies, type I still need a human.
  5. Choose either Message an agent or Get a callback.

The Community is always here if you need help in the future. Just click the reply button below.

Level 1

Mileage - unable to change trip dates

So am I right in thinking this STILL hasn't been resolved? It's a known error but we need to contact the assistant, who can't fix it? 

QuickBooks Team

Mileage - unable to change trip dates

I've checked, this is still open right now, Namorth.

 

We advise users to contact our Support; so they can add your company information to the list of affected users. We won't be able to get it from here cause this is a public forum, and we don't want fraudsters to know your email, phone number, etc. You can follow the steps in this article: Contact QuickBooks Self-Employed Support.

 

In the meantime, you can delete and recreate the affected transaction to show the correct date.

 

Rest assured that our engineers will fix this issue, so you can freely edit the dates of your transactions.

 

Please don't hesitate to go back to this thread if you have other questions.

 

Level 1

Mileage - unable to change trip dates

Am actually cancelling my subscription to QB now we've hit the end of the tax year as there are just too many glitches in it which never seem to get resolved. 

Level 2

Mileage - unable to change trip dates

Interesting hearing about the many glitches and non fixes. I'm trialing quickbooks and had some issues. I'm also experiencing above issue trying to add in mileage from July 1st 2020. It adds the info no problem, but it saves under the year 2019.

 

Using the mobile app, info saves finee and when I check on my desktop it saves under the year 2020! If I do any edit it will then save back under 2019.

 

I've had other issues where my invoices didn't show the invoice #  in the subject line when sent by email. It show the sample that you see in the email setup section. Very unprofessional for a client to see this. Haven't got any proper help with this either. Was told I'd have a response within 1 day. Still waiting!

QuickBooks Team

Mileage - unable to change trip dates

Hi there, Shakiel.

 

I'll provide information and help you share steps to resolve your issue about mileage and invoices.

 

The issue that was mentioned above has been resolved and there are no other open investigations related to this.

 

Since when you edit the mileage it will save back under 2019, I suggest performing the troubleshooting steps provided on this article to resolve problems on tracking your work trips: Fix mileage tracking issues in QuickBooks Self-Employed for Android.

 

On the other hand, there are times that performance issues in the QuickBooks App are caused by a full cache. This can also be the reason why invoice numbers didn't show in the subject line when sent by email.

 

To fix this, I suggest resetting the app data to clear the cache and refresh it into its default state.

 

Here's how:

 

  1. Click the Help menu. 
  2. Click Reset App Data.
  3. Close the app when the process completed.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

If the issue still persists, I suggest uninstalling/reinstalling the QuickBooks app. This is to ensure you get the most recent version of the application.

 

Once one of our support told you that they'll respond to you, rest assured you will receive an answer from them. We also have limited staff and reduced support hours to 6 AM-6 PM PT Monday-Friday due to the pandemic. This might also the reason that the response is delayed.

 

Please check this article to see steps on how you can make any changes details from different transactions using the QBO app: Edit details in a transaction using the QuickBooks Online app.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Level 2

Mileage - unable to change trip dates

ChristieAnn, 

 

Thank you for your prompt reply and advice on troubleshooting the issues. Much appreciated! 

 

I have managed to get around the mileage issue by entering them in as 2nd of July 2020 instead of the 1st, good enough for me. 

 

Invoicing emails still doing the same thing in the subject line.  

 

Invoice[InvoiceNo.]from

 

When clicking 'save and send' the above shows in the preview screen, in subject, before clicking 'send and close'. I've made a dummy invoice and confirmed that it still shows in the subject once sent to an email.

 

Thanks again for the reply, community section has been a big help. I originally followed procedure and used live chat help and also phoned through to the help desk which I thought would be the best way. 

QuickBooks Team

Mileage - unable to change trip dates

Good day, Shakiel.

 

I'm joining this thread so I can further assist you with invoicing.

 

I created and sent an invoice using the QuickBooks Self-Employed Mobile App and the web version. I added the invoice number on the subject line and it both shows on the email. 

 

If this error occurred on the mobile app, please perform the troubleshooting provided by ChristieAnn. Also, you'll want to send the invoice using a browser. Here are the additional steps if the same thing happens:

  • Use the incognito window and send the invoice from there.
  • Clear cache.
  • Update or use another browser.

Additionally, I just want to make sure that you're using QuickBooks Self-Employed. Based on your descriptions, it seems that you're subscribed to QuickBooks Online. If so, here are some of the articles you can check:

Reply again to this thread if you have additional concerns. Stay safe and healthy!

Level 1

Mileage - unable to change trip dates

I have been trying to change the dates but there is no option that i can see to edit. You can add but not even delete. Please help me. I am using essetial Qb on line.

QuickBooks Team

Mileage - unable to change trip dates

Hi there, @Bmg11

 

Thanks for joining in the conversation. At the moment, the option to delete downloaded trips is currently unavailable. 

 

However, you can edit the dates of your trips, ensure that you're logged in as a master admin. Then, sign in to QuickBooks Online in a web browser to make changes. Here's how: 

 

  1. Go to the Mileage menu, then select the All or Reviewed tab.
  2. Find the trip you want to edit.
  3. Select More drop-down list, then select Edit.
  4. Make the necessary changes.
  5. Click Save when done.

 

In case you're still unable to see the edit option, I'd recommend you use another-supported browser. You can also follow the steps to clear your browser's cache to quickly fix issues when using QuickBooks Online.

 

Read through this article to help you learn more about mileage tracking in QuickBooks Online. It includes steps to edit your vehicle's info in case you'll need to in the future. 

 

Feel free to message again if you have other concerns. We're always here to assist.