Anyone find times when Quickbooks online is very slow/unresponsive to opening invoices and bills and any remedies?

I have the same issue - slow response times in QB online, I've tried clearing the history and cache, and checking my desktop for internet speed and system requirements.  Same problems on another device that I use. Big problem at the moment is generating reports - always slow and getting the "page unresponsive" message. Is there anything further I can do?

Thank you for posting here on the Community page, Sandy Pfeifer. 

 I'll share with you a few troubleshooting steps in order to make everything run smoothly.

QuickBooks Online is a web-based service which means it depends on the device and internet connection.

 Let's try using a private or incognito window when using QuickBooks Online (QBO).  This way, we can check if the issue is caused by stored data from the browser. You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If the issue persists, I'd suggest reaching out to our Customer Care Team. They have the tools that can further investigate the root cause of this issue and apply a fix.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

I'm adding this article to learn more: Why is my QuickBooks Online slow?.

For additional reference, you can use the following article to learn more about managing reports in QuickBooks Online. 

• Run reports in QuickBooks Online
• Customise reports in QuickBooks Online

Please feel free to get in touch with me here if you have other questions or concerns when running QuickBooks. I'll be around to help you out some more. Thanks for dropping in and take care.

I have the same issue and it is not PC related i have staff in 4 different locations with different machines 2 of them brand new machines and all staff experience the same slow service. clearing catch working incognito blablabla makes no difference. i wish i had never moved from qb desktop software not fit for purpose

I am finding EVERYTHING with this program to be slow, unresponsive, etc.  It freezes, loads awkwardly, and integration with Square is a complete nightmare. I've had my business since January 2022 and used QB starting Feb 2022 and will cancel it in a couple of days. I am running it on an M1 iMac from 2021 maxed out on memory and power (I use Adobe Creative and it runs PERFECTLY) spectrum internet and this program makes it difficult to do anything efficiently. I've tried to give it a chance but not only does the program have many issues (THOUSANDS OF DOLLARS IN DUPLICATE SALES!!) which cannot even be deleted or altered. They make it so very difficult to void or delete anything, it boggles my mind! Every action has 5 other unintended issues stringing along and customer service is nonexistent when it comes to these issues. I am ready to dump it in a couple of days once I finalize August reports. To make matters worse, I don't even have access to the latest INVOICE from Quickbooks (it only shows Feb-Jul 2022 and I know August was paid (I have the bank statement/charge) and a very long phone call to QB did absolutely nothing. They stated to "check the billing page" which is what I have been doing for months. They don't seem to grasp the idea that the invoice for August does NOT appear. Unbelievable!

Thank you for bringing this to our attention, jmphoenix2000.

I can see how this unexpected behavior in QuickBooks Online (QBO) is preventing you from completing your accounting tasks. Please be assured that someone will look into this further and determine where the issue is coming from.

 You can get in touch with them to stay updated on the investigation's status. When they have a permanent solution, they will walk you through the process of implementing it.

I don't want you to leave here empty-handed. Let me share a link that will help you manage all of your accounting tasks more efficiently: Community guide. It covers topics such as tax management, payroll, customer or supplier transactions, and so on.

If you require additional assistance with specific processes in QBO, tap the Reply button and enter your comments in the field box. I'll get back to you as soon as possible to help you.

We are having a similar issue!  A lot of reports don't work anymore, we have lost key functionality for at least 3 months and quickbooks arent doint anything about it!!! They just keep sending us weekly automated emails and saying an engineer is working on it, same if we contact them by phone, twitter or Instagram. Absolutely frustrating and pathetic, we cant even close our books, complete our audit etc. missing all the deadlines!!!!!

we are having the same issues we have people in 5 different sites  all have the same issues different machines and networks all pc's newish the other issue we occasionally get is customers and suppliers not getting Purchase orders and invoices. this is not QuickBooks it is slow books thinking of changing if it does not improve.

Same here, no matter what model computer or internet connection it does not work!!!! Can you imagine we haven't been able to pull a trial balance for 3 months!!!

The last customer service person is adamant is an issue to do with us and not quickbooks, because our other subsidiaries seem to work fine on it, very strange conclusion, as if we have powers to change quickbooks functionality.

Definitely need to change especially as we have a high volume of data, haven't experienced this in my time with the likes of Xero, Sage etc.

Hello Maria I, thanks for posting on this thread, we are working on getting all issues resolved as soon as possible for all our customers. 

This problem has been happening all year you are not working on it instead Quickbooks continues to advertise and bring more people onto a system that can't cope and we the customers have a product that today is not fit for purposes so coming out with a canned response like this or have we rebooted our router is not helpful. QB forced us to leave QuickBooks desktop so it could make more money or a monthly subscription and now we are left with a program that is too slow and unworkable at times like today. Today 10/10/2022 it been the worst it has ever been and like I site this is all my staff in different locations

We have had an issue since last Thursday (6th Oct).  Was told it was to do with cache and cookies, so cleared all those and still have the problem on 4 different machines and different networks.  On the web chat, the agent asked if I had anything else they could help with, but because the site was unresponsive I didn't get to answer before they finished the call.  It is taking up to 6 minutes to put on 1 order, because it keeps coming up and 'page unresponsive' which is unacceptable.  I really don't know what to do anymore. Other websites that I am using are all working with no delays.

Same issue with a super fast computer and connection. I have never had any issues like this with other cloud based programs. Incognito mode does not seem to help as suggested

Hello there, @amandastahel and @oklahomahvac.

I can share some information about why your QuickBooks Online (QBO) account is slow and how you can improve its overall performance.

QBO is a web-based accounting service. It relies on your computer or device’s processing power, the available memory (RAM), and your Internet connection speed.

To improve its performance, you'll want to use Google Chrome. It's the recommended browser for QuickBooks to get the best experience possible. If you're using Chrome and still experiencing slow performance, you'll want to ensure your Google Chrome is at the latest release. To do so, you can go to the browser settings and select Help, then About Google Chrome.

If you get the same result, I suggest checking your internet speed (bandwidth) to ensure it isn't limiting your QuickBooks performance. To verify, run a Google Speed Test to confirm your bandwidth/the speed of your connection.

To learn more about why your QuickBooks Online is running slow, check this article: Why is my QuickBooks Online slow?.

If you need additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

LOL

So the last few days have been the most worth it has ever been QuickBooks we have 5 sites and all are having the same problem. They now are saying that the reason is that our database is too big and we need to move over to the new Quickbooks Advance they have just released for over £70 pcm since when has there been a limit on the size of the database and as if moving to advance will fix the issues we have been having all year. and if this is true someone needs to investigate this like the press and do a reportage on it. if I was being cynical I would say they are forcing people to move to advance to make more money. If they carry on to affect my business by slowing QuickBooks down thinking and don't resolve this issue. If they think i will spend more money for software that does not work properly they are very much mistaken I will try my had with the other provider 1st rather than upgrade with Quickbooks.

Hello @chazza,

Thank you for taking the time to post here in the Community about the unusual results when navigating QuickBooks. I would also feel the same about the problem and the suggested resolution to upgrade to a higher version.

QuickBooks Online is a web-based service. It relies on your computer or device’s processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended.

I recommend checking that your system meets the basic requirements to help narrow down the reason for slow performance. A shortfall in any area can reduce performance.

If you're using the recommended system and continue having issues, it would be best to contact our QuickBooks Support Team. This way, you can raise a further investigation if necessary to get you back on track.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us.

There are a few things to check to ensure you get the most out of your QuickBooks Online experience. I've attached these articles for additional reference about it:

• Why is my QuickBooks Online slow?
• System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed

Fill me in if you have additional questions about navigation issues or fixing slow performance when using QBO. I'm always here to help. Take care always.   

Well after my rant yesterday, things appear to be working back to normal today.  

Just hope it lasts. 

Hi, I am afraid I have spoken to soon.  I have been through all the recommendations and checks and still the system is slow and mainly unresponsive.  Anyone got any other suggests other than upgrading or leaving?  Thanks

Hi amandastahel, do you have any VPN active on your device, and are you accessing through a regular web browser (not via an incognito/private browsing window)? 

Hi GeorgiaC

I do not have any VPNs on my device and I am using Chrome, not an incognito or private window.

Hi Amandastahel, thanks for getting back to us here, is your browser all up to date? Have you cleared your cache and cookies to all time, closed the browser down fully then reloaded it and logged back in and seen if that makes it faster for you? 

I have had the worst day today so slow that its affecting my mental health. We are a business support company and when you have customers on the phone and you cant open an invoice because QuickBooks is hanging it is just the worst, Rang Quickbooks tech support again Girl suggested again moving to Quickbooks Advance. Saying that it could handle more. At this point I would try anything happy pay £70 pcm if my problems was resolved. This was a load of Rubish I upgraded and it was no different slow as f.... so I downgraded it back down to plus. But what I did try was to create a new QuickBooks account just to see if the software runs slow and what I found was interesting. My current QB Plus and the new QB plus don't look the same. the menus are slightly different. So what is that all about the same plan but different menus. So this means there are different version of QB in operations for the same plan could this be the issue of my pain ?

Monday I will do a video of how bad Quickbooks is behaving and Before the moderators step in and say delete your cache ,check you PC settings etc etc  we have done al this including checking the version of google chrome and update that. Another thing I have found it is quicker in the evenings slower in the mornings and during working hours which point towards QuickBooks server's bandwidth. Very Fustrated Pete

menunes 

That's not the kind of impression I want to leave about QuickBooks Online (QBO) Plus, chazza.

I appreciate you for contacting our support to get this sorted out. I've checked here on our end and there's no reported case about this one. There are times when a browser's cache data becomes full of frequent access to web pages or is damaged. This causes odd behavior when accessing the Customer page and creating an invoice. To better isolate this issue, let's sign in to QBO using a private or incognito window to help us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try accessing the Navigation menu again. We can also update the navigation menu to feature the pages you use most, or hide pages you don’t use, to make your menu customised to your needs. You can check out this article for the steps and details: Understand the navigation menu in QuickBooks Online.

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Removing this should fix the issue since the overtime collection of data can create corruption. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If you are trying to access QBO with more than one browser tab simultaneously, you'll encounter odd behavior when accessing the Menu page. Here's the correct way to work in more than one tab:

1. While signing into QuickBooks Online in one tab, go to the browser address bar. 
2. Highlight then copy the entire web address.
3. Open a new browser tab.
4. Paste the web address into the new tab then press Enter. The home page of your company will now load in the new tab.

I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you, Take care always.