Thanks for sharing your situation on this thread, Hinton Painting.

I'd like to provide some information about the bounced emails.

I did some research on my end and found an ongoing investigations about the bounced email when sending invoices or reminders to customers. However, your country is not included in the investigation. When your invoices bounced back, the customer's email service sends a failure or delivery error notification to your email service. If the delivery failure error is sent to us by your email service provider, a notification is added to the transaction stating the email delivery failed.

You can view the list of bounced emails with delivery errors by following these steps:

1. Go to the Dashboard on the left panel.
2. Under Tasks, select View the errors. (Note: The View the Errors link lists the emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery date, type, Ref No., Customer, error and delivery method are found.)

To resolve this issue, we can perform the basic troubleshooting steps. This helps to rule out any browser-related issues. Let's start by opening an incognito or private browser. Using this mode, your browsing history, search history, and cookies will not be stored.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, sign in to your QuickBooks Online account and try sending an invoice to your email or your customer's email address. If it was successfully sent, then we can go back to your regular browser and clear its cache. Clearing your browser's cache helps to troubleshoot and remove any outdated files that is causing the issue. After clearing cache, our final step is to make sure you restart your browser. Doing this helps to refresh the page. Alternatively, you can use a different supported browser.

If you're still getting the same result after the troubleshooting steps, then I recommend reaching out to our Customer Care Team. They have more tools available to investigate what's causing this problem and can work with our engineers to get the issue fixed. Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start starts from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.

Here's how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Search window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and enter what do you need help with.
3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

You can also get our direct phone number through this link: QuickBooks Online Support.

Additionally, you can check out this article to help manage your invoices: Create invoices in QuickBooks Online.

You're always welcome to post a reply on this thread if you have more questions or need help with other features. The Community is available to help.

I am having the same issue. I have 70-100 invoices every two weeks and I'm not going to download and email them directly. What a pain! Please get this fixed!!!

Thanks for joining this conversation, @chris321.

Allow me to hop in and help make sure this is taken care of for you.

If you already performed the steps shared by my colleague RenjolynC above and the issue persists, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps to help fix this for you.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Tick the Contact Us button located at the bottom.
3. Enter your question and select Let's talk.
4. Choose either Chat with us or Have us call you.

To learn more about managing invoices in QBO, consider checking out this article: Create invoices in QuickBooks Online.

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

I'm only a few clicks away if you have follow-up questions about invoices or anything else QuickBooks. I'll be more than willing to assist. Take care always.

Its just unbelievable considering tomorrow is June and this was reported way back in March. 

My boss has already told me to look at moving to another accounts software supplier as this has been an unbelievable amount of work whilst we still pay for this "service !!"

I have an open investigation with QB: Here the latest update  got from them:

Current status:

The engineering team have been able to confirm that through the status of the transactions continues to show as undelivered, our system reattempts to send out the emails, which are then successfully delivered.

They have advised that as a result of their analysis they have designed an in-product fix so that the status of the transactions changes upon successful delivery through re-attempt.

The team estimate confirmed that the fix should be ready to implement in product during our next QuickBooks release, which is estimated for the first half of June. 

If the estimated time frame changes at any point we will update you immediately. 

Workaround:

In the meantime, while the fix is being worked on please continue to use all available features, including manually downloading the invoices and sending them from outside of QuickBooks using read receipt, as a workaround.

i am not holding my breath for the first half of june ! 

I was initially told 06.06.22 - seems they are already extending the date now 

Thanks for the reply 

I'm having the same issue and have been told the engineers are working on a fix.  It seems they don't know whether the emails are sending.  It doesn't look very professional to send an invoice by QB, then send it separately via pdf!  Half the invoices have sent normally, the other half have the error message.  Not impressed at all.   

Some emails to certain clients don't appear to have the issue, to others (in a nationwide company) it is either sporadically or consistently effected.

I presume that would be the engineers first port of call but...  Is the [email address removed] email address on a spamming list that is obstructing it getting through company domain servers?

Had the same issue since April invoices bounced back  it's really inconsistent. We've never had an issue with emailing out invoices through QBO before, but now randomly invoices seems to "bounce". 

The invoice emails have been at the top of the invoicing list with no attempt to auto re-send  for the last 4 weeks.

Today i have PDF them and sent manually.

So i have little faith in the statement "our system reattempts to send out the emails, which are then successfully delivered"

This isn't the kind of service we want you to experience when sending sales transactions, LH2173, Tim A, and rad7.

Let me make it up to you by ensuring you'll get a detailed explanation of why this issue occurred.

I'd recommend contacting our QuickBooks Support Team. They can access your account and review why you have bounced invoices.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

Additionally, I've included this article that'll guide you in personalising the invoices you'd like to send to your customers. This helps you add the info that matters most to your business: Customise Sales Forms.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. 

We are still facing the same issues. Your team had said a fix would be implemented by the end of last week, but there was no improvement, in fact there were more issues than before. This is a very unacceptable service.

Are you actually reading this thread ?

There is an ongoing case - INV69394 that has been in place for 3+ months without resolution 

Same problem here! Emails & automated invoices that have worked for years have been bounced from March/April this year. Something must have changed. Please solve this problem. 

Thanks for sharing for your situation on this thread, Murray6.

Let me direct you to the best support for this issue. 

At the moment, there's an open investigation regarding the bounced invoice emails. You'll want to check out the details and the workaround shared by JD93 on this thread. 

I'd also recommend reaching out to our Customer Care Team, so they can add your company details to the affected user list. This way, you'll get notified once the issue is resolved. Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start starts from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.

Here's how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Search window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and enter what do you need help with.
3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

Additionally, you can check out this article to help manage your invoices: Create invoices in QuickBooks Online.

Please let me know if you need help with other task in your QuickBooks Online account. We're always available to assist you. 

The real situation

https://quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocki...

Hello Team

I experience only to some customers that I receive the bounced error. 

Let us know how we can resolve this issue

Thanks

Samantha

+16494430611

[email address removed]

Hello @Ntd,

Thanks for joining us here. As mentioned by my peer above, you'll want to contact our Customer Care Support so we can add your account to the list of affected users.

You may refer to @RenjolynC's post for the workaround and the steps on how to reach out.

I'm also attaching our help page in case you need additional resources. It has our general customer topics with articles.

The above recommendation should help you fix the issue temporarily. Please let me know if you have follow-up questions or concerns with checks. I'm here to help.

Going on for 2 months 100's of email failures - QBO is aware of this and still not fixed

Come on please, this is ridiculous and so time consuming having to check which emails have and haven't got bounced. Surely you can get your email off a black list or something quicker than this?

Can we have an anticipated date of completion in resolving this extremely inconvenient issue?

Hello, I am having the same issue which has bene ongoing for weeks now - i send invoices and the customer does not receive them event though the email address is fine, when will this be resolved?? 

Welcome to the QuickBooks Community. I'll be providing details about the status of the issue of customers unable to receive invoices. Then, ensure you can accomplish your goal by performing some steps as a workaround.

The issue of customers aren't receiving invoices is still ongoing. Our team is aware of the matter and we're currently implementing measures to fix this issue. Please know that this is a high priority for us and will continue to be a focus until fully resolved.

For now, we are unable to provide an exact time frame when this will be fixed. However, I recommend completing some alternative ways below how to send the invoices so your customers can receive those sales entries.

•  You can save your invoice as a PDF and send it via email through your business or other email address.
• You can send your customer a link to their invoice via SMS or messenger service. You'll have to click on save and share link and copy link and then, paste it into your SMS or messenger.
• You can save your invoice as a PDF and print it. Then, send your customer their invoice through email.

Then, I suggest contacting our QuickBooks Support Team if you haven't reached them. This is to ensure they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Lastly, you may refer to this article to see details on how the Sales page helps you to view all sales transactions and invoice status at a glance: View sales transactions.

If you need further assistance regarding your QuickBooks Online sales transactions, you can always leave a comment below, RL89. I'm always here to help. Stay safe!

this is the update i got this morning  ......  the 'RoadBlock' has been ongoing since Feb when it was first reported ! now stating an update on 17 June - unreal !!!!

Current status:

The engineering team have been able to confirm that through the status of the transactions continues to show as undelivered, our system reattempts to send out the emails, which are then successfully delivered.

They have advised that as a result of their analysis they have designed an in-product fix so that the status of the transactions changes upon successful delivery through re-attempt.

UPDATE: The team confirmed that they have encountered roadblocks, such as the email status not being returned to QuickBooks, in the full implementation of the fix. The team are actively working on resolving this as soon as possible to complete the implementation.