Making tax digital vat return hmrc rejected vat return internal server error

I see you're concerned about a rejected VAT return in QuickBooks Online, @paul236. I'm here to help you with what to do.

There are currently no known issues with the error you get when filing your return. I suggest changing the filing status from rejected to filed. I'll show you how:

1. Open the Taxes menu.
2. Choose VAT.
3. Go to the Returns tab.
4. Following the rejected VAT return, click on Resubmit return.
5. Lastly, click on Mark as filed.

Please note: You won't be able to resubmit the period to HMRC after the return has been marked as filed. If you need to resubmit the period, you must contact HMRC personally.

I've also added these helpful resources about how to handle VAT returns in QBO.

• File your VAT return and record tax payments in QuickBooks Online
• Submit a VAT return to HMRC using MTD in QuickBooks Online

Keep in touch if there's anything else you need assistance with. Either with taxes or QuickBooks. We're here to back you and your business. Take care of yourself.

Hi Thanks that worked i resubmitted the vat return and it did get sent to the hmrc. 

Hello @paul236,

I'm glad to know my colleague was able to help you with you concern about the VAT return. Please know that we're always available in this public space anytime you need assistance with QuickBooks Desktop.

You can click the Reply button below and we'll be sure to help out. Take care.

I have the same error message but there is no option for me to "Resubmit Return". What can I do? 

Hello Ibg2020, thanks for posting on this thread, so what options are you getting if you do not see the resubmit option? 

Record payment

Record refund

View return

View VAT details

View exception details. 

I have phoned HMRC today and they told me to unauthorize and then re-authorize Quickbooks or Making Tax Digital. Which i have done. There has been no change.  

Thank you for your reply

Thanks for coming back and performing some troubleshooting steps to get this sorted out, lbg2020.

I checked our records, and there is no reported case about this one in which there is an error when filing your return and the Resubmit return option is no longer available. We can perform some basic troubleshooting tests to better isolate the problem. Change the filing status from rejected to filed in a private browser. The private mode prevents the cache from being retained while the website is up and running, which may cause issues. Here's a list of shortcut keys that you can use to get to one:

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

Then, try changing the status of the filing from rejected to filed. I'll demonstrate:

1. Open the Taxes menu.
2. Choose VAT.
3. Go to the Returns tab.
4. Following the rejected VAT return, click on Resubmit return.
5. Press Mark as filed.

If it works fine, go back to your original browser and clear its cache to start fresh. Moreover, you can use another supported and up-to-date browser to narrow down the result. 

Feel free to visit this article to see various details on how to manage taxes in QuickBooks: Taxes. 

Please come back and keep us posted on your progress in resubmitting the return. I'm determined to get this resolved. You have a good one.

I have exactly the same issue and options. 

Never had a problem before, so I would like to know the answer to this too.

Hi,

Ive just tried the steps you suggested, however the return is not marked as rejected just that there is an internal server error, so it is not giving me the option to resubmit.

Thanks

Becky

This isn't the kind of impression we want you to have when filing your return, becky_george.

We appreciate you for performing the recommended troubleshooting steps. Since none of them working on your end, it would be best to contact our Customer Care Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how to reach them: 

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

Feel free to visit our Tax reports page for more insights about the summary of your taxes in QuickBooks.

If you have any other banking concerns, please don't hesitate to post a reply below. I'm always here ready to lend a hand. Have a good one and keep safe.

I have the exact same issue, spent 4 hours trying to speak to HMRC, eventually got through, said its a QuikBooks software issue. Return showing as rejected, no option to re-submit. I really need a solution.

Hello The Alexandra Hotel, can you ring the supportline on 0808 234 5337 so this can get looked into more for you and so we can grab someone information off you as well. 

I’ve had the exact same error message, followed the troubleshooting steps and still no option to resubmit. Can anyone help please?

It hasn't been easy for you and your business. 

Since something like this happens, I recommend contacting our QuickBooks Online Support Team. It allows them to look into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

I had that error now, says internal server error and to phone HMRC

When I logged in to HMRC .gov, the vat is filed and is in the list with all the others. 

I did the process where I clicked resubmit and marked it as filed. 

So it seems HMRC has it, it is there online, I did not get the confirmation email from HMRC. There is a bug in the QB software I think.

Before marking the VAT return "marked as filed" I also checked the Government Gateway Account that HMRC had received my VAT return.

I have exactly the same issue. I phoned HMRC who told me that my account was operating correctly as I could log in as usual, therefore the issue is with the QB software. I have tried logging in to a private browser but I only get the following options.

Record refund

View return

View HM Revenue and Customs (VAT) details

View exception details

The status tab says offline with the pop up message "we're having trouble connecting to HMRC. Don't worry this is normally fixed within a few hours". It has been four days and the issue has not been corrected.

I have tried unauthorising and reauthorising MTD and if I click on the Take Action button in QB it asks me to prepare a return but nothing happens.

I'm now out of ideas.

Hello there, Mike Moran.

I appreciate you taking the time to share the results of your troubleshooting steps. I’ll ensure you’re connected with the right support channel to help you get through this error.

We'll have to review the connection between QuickBooks Online (QBO) and HMRC to determine why the error occurred. Your account's security is our priority, so I recommend you get in touch with our QBO Care Team.
 

They can perform in-depth troubleshooting in a secure space. Then, guide you on how to fix the issue permanently, making it easier for you to submit your VAT return.

I have included useful resources on managing VAT returns in QBO and addressing MTD issues.

• File your VAT return and record tax payments in QuickBooks Online
• Submit a VAT return to HMRC using MTD in QuickBooks Online
• Take action and fix MTD issues and errors in QuickBooks Online
  
  

Feel free to visit the Community again if you have other tax concerns or questions on how to handle other accounting tasks. We're always ready to lend a helping hand.