Cant connect Investec Bank Account?

I'll help make sure you can connect your bank, @jeremy-aloevets-.

The following are the possible reasons why you're unable to connect your Investec Bank in QuickBooks:

• Some banks have multiple names on our list. 
• The bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank may not be a participating financial institution. 

First, let's try using other keywords or links to locate your bank. Here's how:

1. Go to the Banking menu.
2. Select Connect account if this is your first time connecting it to online banking. Otherwise, choose Link account.
3. Enter your bank name or URL on the search bar, and then choose your bank from the list.
   
4. Type your username and password, and then select Continue.
   
5. Follow the on-screen steps connect.
6. Click Connect once done.

If none of these work, you can contact your bank to request they establish a connection with Intuit. For the detailed steps, please see Step 3 in this article: Find your bank or credit card account when you connect to online banking.

When you're ready, you can start categorising and matching your entries to ensure they're accounted for correctly and prevent any duplicates.

In case you're unable to download your transactions in QuickBooks or run into an error, you can use this handy resource to resolve them: Bank fixes in QuickBooks Online.

I've got your back if you need more help with managing your online banking in QuickBooks. Just click the Reply button so I can assist you further.

I have been trying for a year but this is still not sorted out. I cant connect investec bank account so I cant use quickbooks online.

Please can this be corrected?

Thanks for joining us here in the Community, @jeremy aloevet. 

For this issue, you need to try reconnecting your account using a private browser to help us determine if this is a browser-related issue. Let's confirm first using your browser's private window. Here's how:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: Press CTRL  + Shift + P
• Safari: press Command + Shift + N

If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using.

If the issue persists, I suggest reaching out to our QuickBooks Online Support Team to check and investigate this further for you.

You may also read these articles to learn more about online banking:

• How to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QuickBooks Online
• Online Banking Overview

Stay in touch if you have any other banking concerns, I'll be happy to help you. Have a good one!

I get the same issue even on the mobile app so it's definitely not browser related, it's just a bummer coz now I'll only be able to use my QB subscription for just creating invoices? That can't be worth it

Let's get this working so you can add your bank account in QBO, king911z.

I'd also like to know if you're getting an error message when adding your Investec Bank account? If so, click the link below that corresponds to the code that you're getting when adding your bank:

• Error 102 and 105
• Error 103
• Error 106
• Error 324
• Error 185
• Error 108
• Error 377
• Error 101
• Error 192
• Error 109

You can also download a CSV file of your transactions from your bank's website. Then, import it into QBO so you can categorize them and add your bank register. Check out these articles for more details:

• Manually Upload Transactions into QuickBooks Online
• Categorise and Match Online Bank Transactions in QuickBooks Online

Always ask questions or reach out to us again if you need anything else. We'll make sure that you get all the help that you need. 

The error I get is 101 and I clicked on the link and none of the info was useful because I have a positive bank balance and I do get promps on my banking app to authorize the QB connection but then after waiting for a while I get the error again. This happens whether I use the online version or the app of QB. Funny enough QB is able to connect to my bank to retrieve my accounts and I choose the one I want to connect but once it tries to pull the transactions it fails ALWAYS!!!

I can manually upload the transactions as suggested but that is too much overkill, this should be done by the QB for me since that's why I took the subscription in the first place. 

I want to ensure this will be taken care of, @king911z.

Since you've already performed the troubleshooting steps recommend to fix the banking error 101, and still encountered the same issue, I highly recommend reaching out to our Customer Care team. With this, they can further check what's preventing you to connect your Investec bank account to QuickBooks Online (QBO). I'll guide you how:

1. In your QBO company, select the Help button.
2. Then, go to the QB Assistant tab. From there, enter a brief description of your concern. Example: Getting error 101 when attempting to connect Investec bank account to QuickBooks Online.
3. Next, type Talk to a human and select Contact Us to connect with a live support agent.
4. Then, choose Start a chat or Get a callback.

To get assisted immediately, feel free to visit our support hour's page.

It is also recommended to regularly review your accounts in QBO to make sure the amounts match your real-life bank and credit card statements. 

Drop a comment below if you have any other banking concerns. I'd be happy to help you achieve your goal. Have a good one. 

Hi, has a solution been identified for this issue? I have the same problem.  

I'm glad you check this with us, xenoid.

All the possible solutions to fix this connectivity issue with Investec Bank Account are laid by the previous representative in this thread. If you haven't tried those steps above, I suggest doing so.

If the issue persists, I recommend you reach out to our QuickBooks Care Team. This way, we can further investigate this issue in a secure environment. For the instructions on how to reach our support, you can refer to Divina_N's reply above.

Also, the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Visit these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO.
 

• Help Articles.
• Learn more about QBO for ZA.

Of course, you're always welcome to visit us again if you need help while working with QuickBooks. It will be my pleasure. Stay safe and have a great day ahead!

Issue was never resolved, I spoke to customer care and we tried some things which didn't work and a support ticket was logged and that's the last time I heard from anyone. I'm in the process of finding an alternative tool now 

Hello, king911z.

I appreciate you for letting us know about your experience with the support. This is something Intuit doesn't want you to come across in your future interactions.

Due to the nature of your concern, you'll want to reach us back to follow up on the ticket created under your account. Our QuickBooks Support Team can share the information regarding the investigation so you're able to fix the issue about connecting Investec Bank Account in QuickBooks Online (QBO).

You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Be sure to get back to me if you have other concerns. I'd be more than happy to assist you further. Wishing you well.

Hi, please let us know when you have found an alternative or when Intuit has sorted the problem.

I have tried the above, no luck. Would be great if support can investigate and post a solution here so that everyone with the same problem knows what the fix is.  

Hello there, xenoid.

I appreciate you for getting back to us. I'm here to provide the support you need with connecting your Investec Bank Account to QuickBooks Online.

Since you're still getting issues connecting your bank, I recommend contacting our Support Team to further investigate and have an update on your concern. 

Here's how:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "connecting bank".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose a way to connect with them.

When you're ready, you can start categorizing and matching your entries to ensure they're added to the correct accounts.

I've got your back if you need more help with managing your online banking in QuickBooks. Just click the Reply button so I can assist you further.

Thanks.. However, Im giving Freshbooks a try. seems to connect seamlessly. 

Trying out QB, and would really like to use it, but having experienced the same issues as described in this string of messages, above, not sure if it is worth it. Also experienced error 102, and 185. Has the issue been resolved in linking QB to Investec Bank?

Hi there, @jdup. It's nice to see you here in the Community. I can help you troubleshoot the error you've encountered so you can proceed to connect your Investec bank to your QuickBooks Online (QBO) account.

For error 102, you'll want to manually update your bank connection. Here's how:

1. Sign in to QuickBooks Online.
2. Go to Bookkeeping and select Transactions.
3. Go to Banking (Take me there) and select Update.

In case the issue persists, you'll want to check your  bank or credit card's website to make sure everything is working on their end. Sign in to your bank or credit card's website.

If you can sign in, I recommend reaching out to your bank's support team. This way, they'll help you login to your bank account.

Feel free to visit this article for more information about fixing Error 102 in QuickBooks Online: Fix bank error 102.

In addition, you might want to check this article about fixing bank error 185. This article contains steps on how to troubleshoot error 185: Fix bank error 185.

I've also got you these handy articles for future reference:

• Categorise and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

I'll be here in the Community if you need further assistance connecting your bank account to your QBO account. I'd be more than happy to have you here again @jdup. Take care and have a nice day!

I first started posting about this problem with Investec bank in 2020 and Quickbooks still don't have a solution? Each time you tell people to do the same things that have not worked before.

Please post a correct solution once you have discussed and sorted this problem out with Investec Bank

I can see how long you've been experiencing this issue, @asjhhafj45. But don't worry, I'm here to help make sure you can connect your Investec Bank account to QuickBooks Online (QBO).

Before we start, did you receive any error message when connecting your Investec Bank account to QuickBooks? This will help us verify if there's an ongoing investigation based on the error received.

In the meantime, let's log in to your QBO account using a private browser. It's the best way to verify if this is a browser data issue. To open a private browser, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

Come back to this post and let me know how it goes, @asjhhafj45. I want to make sure this is taken care of.

Not sure how to categorise your bank transactions in QBO? You can check out this article to learn how to properly categorise them: Categorise and match online bank transactions in QuickBooks Online.

Wishing you all the best!

No as before when this has been tried it still does not work.

Current error:

I can see you're trying to change your bank account in QuickBooks Online, @asjhhafj45. I'm here to help you rule this out for you to update the account completely.

The error usually occurs when you're having trouble downloading accurate banking information. I suggest reauthenticating QuickBooks with your bank's website.  Start by signing in to your QBO company using an incognito page. Here are the shortcut keys to open it:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Safari: press Command + Shift + N

Once logged in, follow these to reauthenticate the account:

1. Open the Banking menu.
2. Select the tile of the account you're working.
3. Click on the Edit or pencil icon, then hit Edit sign-in info.
4. Re-enter your bank's sign in details.
5. Save the data and update the bank for new transactions to download.

If everything is set, you can read these helpful resources to know more about handling bank transactions in QBO:

• Manually upload transactions into QuickBooks Online
• Categorise and match online bank transactions in QuickBooks Online

We're available 24/7 in case you have other questions about banking or QuickBooks as a whole. Take extra care!

No as before when this has been tried it still does not work.

Current error:

Thanks for always getting back here and for always keeping us posted, asjhhafj45.

Error 163 usually appears when the system is unable to connect with your banking website. Browser issues, internet connection, and website maintenance are some of reasons why this error shows up. 

I've read the responses in this thread and it looks like all possible troubleshooting steps to resolve banking errors are already shared with you. In this case, I would recommend reaching out to our support team for QuickBooks Online. They'll take a closer look at this and check for other options available to sort this out.

Here's how to reach out to them:

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then type in "bank error" and press Enter once again.
4. Select No, I still need help, then choose Contact Support Team.
5. Look for the Chat option and click on it. 

Don't hesitate to share updates to let us know if the connection is already restored. The Community is always here if you need anything else. 

My Investec bank feed stopped working since two months ago with the same 163 error mentioned in this thread - automatic import / update of bank transactions is not working.

Quickbooks support opened two cases ( see attached cases 1586119187 and 1586296582) and assured me that the case has been escalated to engineering and provide updates to my email.  During the support session it was confirmed that the issue is in the Quickbooks software - ie it is a BUG!  Since then I've not had any feedback.

I'm disappointed to see several customers have the same issue since 2 years ago and Quickbooks support has not fixed the problem in their system.

Quickbooks support - can you advise your customers what the status of this BUG in your system is?