Learn how to fix error 101 when trying to connect your bank in QuickBooks Online.
There are a few reasons why you could be seeing error 101, but we’re here to help you fix it. Here’s how.
Fix error 101
Log in to your bank's website.
In a new tab or a different browser, sign in to your bank's website to see if you can get in without any errors.
Check if your account is active.
Your account is considered active if there’s an existing balance, or if there were transactions in the past 12 months.
If you’re supposed to have an active account but are still unable to log in to your bank’s website, contact them directly.
Look for missed prompts.
Go back to your bank’s website and look for messages that need your confirmation (e.g. terms and conditions).
Acknowledge the prompt, then go back and refresh your account in QuickBooks Online.
If the issue persists, sign in to QuickBooks using an incognito or private browser, or try other browser troubleshooting options.