Will QB update Nedbank log in method for their new banking login method??

Yes, gordon13. The update is now available.

You can now try the new login method. Here's how:

1. Go to Banking.
2. Select Update. Make sure you have selected the appropriate account. 
3. Enter your updated username and password in one of the following ways:
   • If Error 103 appears, select the Reconnect my account link and enter your new username or password.
   • If no error message appears, select the Edit ✎ next to the bank name, select Edit sign-in info, and enter your updated bank website username or user ID and password.
4. Select Save and connect. QuickBooks Online will try to connect with your bank to verify your information.
5. Once you see a confirmation message, select I'm done, Let's go!

If it still doesn't work, you may consider disconnecting and reconnecting your bank. Please be reminded that before doing the process, make sure that downloaded transactions are categorized.

Also, I've added a link on how to fix different banking errors for your reference: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'm always here if you have more questions. Just reply to this thread and I'll get back to you.

No joy.

I have a personal bank account with Nedbank too.  The same login is used for personal and business.

I'm here to work with you in resolving this error, gordon13.

There are a few possible reasons that may have triggered this error when connecting your bank.

Here are the following:

• Browser's cache files are piled up.
• Bank update or ongoing maintenance.

What you can do is log in to your bank's website to see if you can get in without any errors. Then, check if your account is active and look for messages that need your confirmation (ex. terms and conditions). Make sure to acknowledge the prompt, then go back to QuickBooks Online and try to connect your account. 

If you're still getting the same error, we can do some troubleshooting steps to rule out any browser-related issues.

Here's how:

1. Open a private browser and log in to your QuickBooks Online account.
2. Try to connect your bank. If it's successful, go back to your regular browser and clear its cache.
3. Alternatively, try using a different supported browsers.

Otherwise, contact our Customer Care Team to investigate the error further.

I'm adding this article in reference to connecting your bank account: Connect bank and credit card accounts to QuickBooks Online.

Please let me know how you get on after trying the steps. I want to ensure this is resolved for you. Thanks.

Its 2021.  I give in and will pay old school accountants.  TLDNR.


Please close case.  

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@gordon13 wrote:

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Good luck Nedbank users:

Dear Valued QuickBooks Online Customer,

We are pleased to inform you that your issue has been resolved. The resolution has been implemented and this bank account should be ready for your use.

If you require additional information, please call QuickBooks Support at 1-800-488-7330 to speak with a support person directly or you can use the Help link found on the top right of any screen in your QuickBooks Online company. From there, you can search for the best answer to fit your question or contact QuickBooks Customer Care if needed.

Thank you,

QuickBooks Online Support

Hi, QBO connection to Nedbank is not working. Getting 103 and 101 errors. Tried all options described in this and other banking error threads. Including private modes, changing browsers, clearing caches and cookies. I am using the new login method details and the login details do work when using Internet banking. It stopped working on the 18th of February.

Same problem with all three independent businesses that bank at Nedbank.

I appreciate your effort in trying to connect Nedbank to QuickBooks Online (QBO), @Andre Nieuwstadt.
 

I'll present some helpful information to get your bank working again.
 

Bank errors 103 and 101 can be caused by incorrect login details or some alerts that need attention. Please ensure to use the correct sign-in info to prevent errors like this. If you get the same result, I'd suggest reaching out to your bank to know if they have any on-going system updates. 

If the issue persists, I'd recommend connecting with our support team. They can determine further why Nedbank isn't working and escalate this case if need be.

Here's how to contact our live support:

1. Sign in to your QBO company.
2. Click the Help (?) menu at the top, and then choose Contact Us.
3. Enter your concern in the box provided, like "Nedbank isn't working."
4. Click Let's talk.
   
5. Select your preferred contact option: Start a chat or Get a callback.

In the meantime, you'll want to manually upload your transactions to bring them into QBO.

To keep your records organized and correct, you can categorize and match your entries in QBO.

I've got your back with other banking concerns you might encounter in the future. Feel free to tap me anytime.

Hi, unfortunately, the information provided is not "helpful" as it does not offer any advice beyond that already available on the forum which as I mentioned has already been tried. I guess my message was not read properly. You are recommended actions already undertaken and proven not to resolve the issue/s.

Rote replies do not help anyone, they tend to annoy customers as the crux of the issue and message is being ignored. No-one likes being ignored. It took a bit of effort to write the original message but I think this was not balanced with effort on behalf of Intuit to read the message properly and to provide useful advice. 

Amen Andre! They think we are inept and don't read our issues properly and palm us off to a bot!

Quickbooks are a bunch of liars! They say the problem is resolved but it isn't. Their team of engineers has not even figured out what the problem is!!!!! 

Nedbank has ONE login now for multiple entities! So we have FIVE companies all linked to the same internet banking profile.

Xero figured out how to link their company files with different companies within the SAME internet banking profile.

All that comes up now when you try link with your bank account is an old cheque card

THE PROBLEM IS NOT RESOLVED! GO BACK AND FIX IT PROPERLY! Try identify the problem correctly first as the new method of sign on is similar but each company NO longer has their own profile. There is ONE profile for ALL companies and QBO needs to figure this out ASAP. You are costing our business time and money and STRESS! 

Same issue here! One login now for all personal and business bank accounts. QB doesn't seem to understand at all! How frustrating. 

Hello,

The problems with the bank feed from Nedbank started again 4 days ago. The same problem on several profiles, so this is not a user problem nor a login profile issue. Please DO NOT send the irrelevant cut and paste help from the knowledge base. Please escalate without delay to engineering. 

Hello there, @Andre Nieuwstadt.

I've checked our records and found out that the open investigation about Nedbank is now closed and resolved. 

If you see error 103, I recommend re-entering your login credentials provided by the bank. However, if the error persists, I recommend contacting our Customer Care Team. They can create an investigation ticket if other customers are experiencing the same thing.

You may also find this article helpful: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If there's anything else that I can do for you, let me know by commenting below. I'll be around to help. Have a great day.

Hello,

I am repeating myself below.

The problems with the bank feed from Nedbank started again 4 days ago. The same problem on several profiles, so this is not a user problem nor a login profile issue. Please DO NOT send the irrelevant cut and paste help from the knowledge base. Please escalate without delay to engineering. 

I know that the original ticket was closed, I did read the correspondence from Inuit and have been using the bank feed since the February problems were resolved. The problems have returned and I have done all of the usual tests:
1. checked that the bank URL is working.

2. Check that the login information is correct.

3. Opened and used an incogneto browsers.

4. Flushed caches and cookies.

5. Used alternative browser.

6. Waited several days and tried several times.

7. Reloaded the login particulars

e.t.c.

It has stopped working again. 

Thanks for coming back for more support, @Andre Nieuwstadt. I understand the need to resolve this issue right away. 

As much as I'd love to check your account information to review your banking information, we need to pull it up securely so we can check and identify what's causing this to happen.

Hence, we recommend you contact our Customer Care team again and request to re-open or submit another investigation for your bank. 

Should you have additional or follow-up questions, feel free to visit and I'm always here to provide my utmost support. Take care!

You can NOT trouble shoot this per client. We are ALL experiencing the SAME issues! Nedbank to Quickbooks took over a month to fix with their new sign on procedure. Then it worked for a few weeks and now as the person above says, it's BROKEN since 8 April.

FIX IT NOWWW!!!!!!!!!!!!! So tired of this useless service. Xero is working perfectly!!!!

No it is not resolved,  first a 101 error now its a 102 error, I haven't been able to connect to Nebank for a month, you are not taking the complaints seriously   deleted cache,  reconnected the account, its broken, and I keep being told that it is resolved when its not!!! 

Thank you for sharing your banking concerns in QuickBooks @Michelle346.

I understand how it feels when you encounter the same issue even after performing the suggested solutions. Let me make it up to you and run through some additional fixes.

Bank error 102 usually means there may be a problem on your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. Here's what to do to fix the error. 

First, manually update your bank connection.

1. Sign in to QuickBooks Online.
2. Go to the Banking menu or Transactions menu.
3. Click Update.

If you're still getting the same result, check the bank and credit card's website to make sure everything is working on their end.

1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If everything is fine on your bank's end, I'd recommend reaching out to our QuickBooks Online Support. They can check your account and trace where might this issue is steaming from. 

In the meantime, you can manually import bank transactions using the CSV file.

Once they are in QuickBooks, it's time to match and categorise them. The transactions go into your accounts after you review them.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great weekend.

Hello

thank you for your reply, and no Nedbanks server is available, i am able to log in, and i have done everything you have asked me to do, the link that is failing, is from Quick Books to Nedbank, and no i do not want to upload a CSV file, why would i want to do this, if it is supposed to link and work, and update, i am using Quick books for ease of convenience and not to make more work for myself. i have tried to manually update the link, it does not work, you force me to chose the Nedbank link you have created, its not working, from your side. Please advise, or i will need to find an accounting solution that supports Nedbank. 

Hi there, Michelle346.

Thank you for coming back to the QuickBooks Community. I also appreciate you for following the steps shared by my college above.

We know how much time it can take when something isn’t fixing or working. Which is why we make great efforts to deliver customers satisfaction at all time. That said, I'll make sure to share details about receiving error 102 using Nedbank.

As mentioned above, bank error 102 usually appears if there is an issue on your bank's end. Their website may be undergoing maintenance or have server issues. Then, the instructions provided above are the troubleshooting steps to resolve the error. However, we recently got a report about connecting Nedbank and received 102. Our product engineers are working to fix this as soon as possible.

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please follow the details presented above on how to reach them.

Please refer to this article to view different information on how to fix various banking errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If there's anything I can do for you or questions about bank feeds, just drop me a comment below. I'm always around to help.

Hello, i don't only want to use this platform to complain about things that do not work, but also to say thank you for the things that do,

the Nedbank log in is now working, thank you for this, we can now operate as per normal, and with everything that is a bit tough economy, Covid, ext, we really are grateful when there are fewer things to worry about, and more so when things work optimally. Thank you for taking this seriously and getting me back online. 

kindest regards M