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m-toye-books
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

 
19 REPLIES 19
TaliaI
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello m-toye-books,

 

Welcome to the Community, thank you for your question!

 

The payslip passwords consist of:

  • First 4 letters of the employee’s surname* (lowercase)
  • First 4 characters of the NI number (lowercase). If the NI number is not there, then the employee’s birth year is used instead.

Is the employee entering this correctly?

 

Thanks,

 

Talia

m-toye-books
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

I sent him that and he says he is entering that information. No other employee has had a problem accessing theirs.

MirriamM
Moderator

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hi there again, m-toye-books,

 

I appreciate you getting back to the Community and providing additional information.

 

If I may ask, have you updated any information about that employee? If yes, then you'll have to send the payslip again to your employee.

 

Make sure that the employee will enter the following information provided by TaliaI.

 

However, if you've not updated any information, to further isolate the issue, you can download the payslip via PDF file and check the employee information if it matches the password entered by the employee.

 

For additional reference, you can check out this great resource: Payslips in PaySuite.

 

I'd appreciate if you can update me on how it goes. I'm always here to help to ensure that your employee will be able to access his/her payslip.

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

The password for someone without a NI number is not working, any ideas? 

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hi SalB

 

The password for an employee with no NI number should be the first four characters of their surname and the year of birth. What details are they inputting?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Exactly that (all lower case) & I have tested it as well. This is on desktop

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

Can you confirm you are entering. e.g. (using Robson as a surname born in 1978) robs1978?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Yes definitely

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

We appreciate you have stated that the employee has no NI number however are there any details posted in the employee NI number section?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

No, nothing.

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

Is the surname of the employee entered correctly?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Yes, I have even tried changing it to your example & it still didn't work

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

What version of the desktop product are you using and are you an accountant or standard user?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Accountant 2020. I tried it first in Accountant 2019, which didn't work so I upgraded to the latest one

EmmaM
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello SalB

 

Thank you for that. We have been speaking with our pro advisor desktop senior support and we really need to have a look at the product to get this investigated as this should work for you.If possible can we ask you to call our pro advisor desktop team on 0808 1689537 so they can set up a screen share and get this resolved for you

 

Thanks

 

Emma

 

Emily lydamore
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

what if their surname has a ' in it  - O'Brien?

GeorgiaC
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Thanks foir joining this thread Emily, where an employee with a special character on their last name cannot view their payslip please have them use the first 4 characters of their NI followed by their birth year as their PaySlip Password.

Stacey311
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Good morning can you please help me reset my payslip password 

MaryJoyD
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello, @Stacey311.

 

I can help you with resetting your payslip password. 

 

If you're referring to emailed payslips, verify with your employer if the surname and NI number and correctly set up. The password is eight characters, and consists of the following:

 

  • First 4 letters of the employee’s surname (lowercase).
  • First 4 characters of the NI number (lowercase). 

 

Check out this article for more information about viewing and downloading your payslip: Payslips in QuickBooks Online Standard Payroll.

 

If you're referring to QuickBooks Workforce, you can select the I forgot my user ID or password link on the login page and follow the onscreen instructions. See this article for detailed guidance about viewing and downloading your payslips: View and download employee payslips in QuickBooks Workforce.

 

Let me know how this goes and feel free to post again here if you have further questions resetting your password. I'm always around to help. Have a good one. 

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