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m-toye-books
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

 
Solved
Best answer May 01, 2019

Accepted Solutions
MirriamM
Moderator

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hi there again, m-toye-books,

 

I appreciate you getting back to the Community and providing additional information.

 

If I may ask, have you updated any information about that employee? If yes, then you'll have to send the payslip again to your employee.

 

Make sure that the employee will enter the following information provided by TaliaI.

 

However, if you've not updated any information, to further isolate the issue, you can download the payslip via PDF file and check the employee information if it matches the password entered by the employee.

 

I'd appreciate if you can update me on how it goes. I'm always here to help to ensure that your employee will be able to access his/her payslip.

View solution in original post

24 REPLIES 24
TaliaI
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello m-toye-books,

 

Welcome to the Community, thank you for your question!

 

The payslip passwords consist of:

  • First 4 letters of the employee’s surname* (lowercase)
  • First 4 characters of the NI number (lowercase). If the NI number is not there, then the employee’s birth year is used instead.

Is the employee entering this correctly?

 

Thanks,

 

Talia

m-toye-books
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

I sent him that and he says he is entering that information. No other employee has had a problem accessing theirs.

MirriamM
Moderator

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hi there again, m-toye-books,

 

I appreciate you getting back to the Community and providing additional information.

 

If I may ask, have you updated any information about that employee? If yes, then you'll have to send the payslip again to your employee.

 

Make sure that the employee will enter the following information provided by TaliaI.

 

However, if you've not updated any information, to further isolate the issue, you can download the payslip via PDF file and check the employee information if it matches the password entered by the employee.

 

I'd appreciate if you can update me on how it goes. I'm always here to help to ensure that your employee will be able to access his/her payslip.

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

The password for someone without a NI number is not working, any ideas? 

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hi SalB

 

The password for an employee with no NI number should be the first four characters of their surname and the year of birth. What details are they inputting?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Exactly that (all lower case) & I have tested it as well. This is on desktop

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

Can you confirm you are entering. e.g. (using Robson as a surname born in 1978) robs1978?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Yes definitely

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

We appreciate you have stated that the employee has no NI number however are there any details posted in the employee NI number section?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

No, nothing.

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

Is the surname of the employee entered correctly?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Yes, I have even tried changing it to your example & it still didn't work

John C
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?


Hi SalB

 

What version of the desktop product are you using and are you an accountant or standard user?

SalB
Level 2

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Accountant 2020. I tried it first in Accountant 2019, which didn't work so I upgraded to the latest one

EmmaM
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello SalB

 

Thank you for that. We have been speaking with our pro advisor desktop senior support and we really need to have a look at the product to get this investigated as this should work for you.If possible can we ask you to call our pro advisor desktop team on 0808 1689537 so they can set up a screen share and get this resolved for you

 

Thanks

 

Emma

 

Emily lydamore
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

what if their surname has a ' in it  - O'Brien?

GeorgiaC
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Thanks foir joining this thread Emily, where an employee with a special character on their last name cannot view their payslip please have them use the first 4 characters of their NI followed by their birth year as their PaySlip Password.

Stacey311
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Good morning can you please help me reset my payslip password 

MJoy_D
Moderator

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello, @Stacey311.

 

I can help you with resetting your payslip password. 

 

If you're referring to emailed payslips, verify with your employer if the surname and NI number and correctly set up. The password is eight characters, and consists of the following:

 

  • First 4 letters of the employee’s surname (lowercase).
  • First 4 characters of the NI number (lowercase). 

 

Check out this article for more information about viewing and downloading your payslip: Payslips in QuickBooks Online Standard Payroll.

 

If you're referring to QuickBooks Workforce, you can select the I forgot my user ID or password link on the login page and follow the onscreen instructions. See this article for detailed guidance about viewing and downloading your payslips: View and download employee payslips in QuickBooks Workforce.

 

Let me know how this goes and feel free to post again here if you have further questions resetting your password. I'm always around to help. Have a good one. 

Shivani
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

What is NI number?

Where can I get it NI number?

Mich_S
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Thanks for joining in the thread, @Shivani. I'd like to provide some insights about the NI Number.

 

The NI number refers to the National Insurance Number. You can obtain this number by asking your employees. They can check payslips or P60's from a previous employer as these may contain their NI Number. They can also check any letters received regarding taxes, pensions, or benefits for Government departments.

 

For future reference, you can also read this module about handling payslips in QuickBooks: View, email, and print payslips after running payroll.

 

Fill me in for more questions about payroll or QuickBooks. Have a great weekend ahead!


 

Junior K
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hi I have an employee who also cannot access her payslip. The problem is her surname has 3 letters. How can I go around this please?

SalB2
Level 1

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

It's just the 3 letters of the surname then 4 characters of NI number.

 

(make sure they are using all lower case)

 

https://quickbooks.intuit.com/learn-support/en-uk/help-article/regular-payroll/payslips-quickbooks-o...

Ashleigh1
QuickBooks Team

I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello Junior K, thanks for posting on this post,  this information should help you to get your employee in to there payslips. 

 

Payslip passwords:

You can safely send payslips to your employees via email. For security reasons, payslips are password-protected when emailed. Make sure you let your employees know that they will need to enter their unique password to open the document. The password is eight characters, and made up of the following.

 

First 4 letters of the employee’s surname (lowercase). If it's shorter than 4 letters use the complete surname.

First 4 characters of the NI number (lowercase). If the NI number is not there, then the employee’s birth year is used instead.

If the employee’s surname is Smith and their NI number is AB234455C, then their password would be smitab23. For surnames less than 4 letters, for example their surname is Or and their NI number is AB345678C, the their password would be orab34. 

 

Note: If the password doesn't work for an employee, double check that their surname and NI number and correctly set up in the employee's settings.

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