I have an employee who says the password for his payslip doesn't work. Is there a way to reset it and for him to change it? If not how can I help him access his payslip?

Hello m-toye-books,

Welcome to the Community, thank you for your question!

The payslip passwords consist of:

• First 4 letters of the employee’s surname* (lowercase)
• First 4 characters of the NI number (lowercase). If the NI number is not there, then the employee’s birth year is used instead.

Is the employee entering this correctly?

Thanks,

Talia

I sent him that and he says he is entering that information. No other employee has had a problem accessing theirs.

The password for someone without a NI number is not working, any ideas? 

Hi SalB

The password for an employee with no NI number should be the first four characters of their surname and the year of birth. What details are they inputting?

Exactly that (all lower case) & I have tested it as well. This is on desktop

Hi SalB

Can you confirm you are entering. e.g. (using Robson as a surname born in 1978) robs1978?

Yes definitely

Hi SalB

We appreciate you have stated that the employee has no NI number however are there any details posted in the employee NI number section?

No, nothing.

Hi SalB

Is the surname of the employee entered correctly?

Yes, I have even tried changing it to your example & it still didn't work

Hi SalB

What version of the desktop product are you using and are you an accountant or standard user?

Accountant 2020. I tried it first in Accountant 2019, which didn't work so I upgraded to the latest one

Hello SalB

Thank you for that. We have been speaking with our pro advisor desktop senior support and we really need to have a look at the product to get this investigated as this should work for you.If possible can we ask you to call our pro advisor desktop team on 0808 1689537 so they can set up a screen share and get this resolved for you

Thanks

Emma

what if their surname has a ' in it  - O'Brien?

Thanks foir joining this thread Emily, where an employee with a special character on their last name cannot view their payslip please have them use the first 4 characters of their NI followed by their birth year as their PaySlip Password.

Good morning can you please help me reset my payslip password 

Hello, @Stacey311.

I can help you with resetting your payslip password. 

If you're referring to emailed payslips, verify with your employer if the surname and NI number and correctly set up. The password is eight characters, and consists of the following:

• First 4 letters of the employee’s surname (lowercase).
• First 4 characters of the NI number (lowercase). 

Check out this article for more information about viewing and downloading your payslip: Payslips in QuickBooks Online Standard Payroll.

If you're referring to QuickBooks Workforce, you can select the I forgot my user ID or password link on the login page and follow the onscreen instructions. See this article for detailed guidance about viewing and downloading your payslips: View and download employee payslips in QuickBooks Workforce.

Let me know how this goes and feel free to post again here if you have further questions resetting your password. I'm always around to help. Have a good one. 

What is NI number?

Where can I get it NI number?

Thanks for joining in the thread, @Shivani. I'd like to provide some insights about the NI Number.

The NI number refers to the National Insurance Number. You can obtain this number by asking your employees. They can check payslips or P60's from a previous employer as these may contain their NI Number. They can also check any letters received regarding taxes, pensions, or benefits for Government departments.

For future reference, you can also read this module about handling payslips in QuickBooks: View, email, and print payslips after running payroll.

Fill me in for more questions about payroll or QuickBooks. Have a great weekend ahead!

Hi I have an employee who also cannot access her payslip. The problem is her surname has 3 letters. How can I go around this please?

It's just the 3 letters of the surname then 4 characters of NI number.

(make sure they are using all lower case)

https://quickbooks.intuit.com/learn-support/en-uk/help-article/regular-payroll/payslips-quickbooks-o...

Hello Junior K, thanks for posting on this post,  this information should help you to get your employee in to there payslips. 

Payslip passwords:

You can safely send payslips to your employees via email. For security reasons, payslips are password-protected when emailed. Make sure you let your employees know that they will need to enter their unique password to open the document. The password is eight characters, and made up of the following.

First 4 letters of the employee’s surname (lowercase). If it's shorter than 4 letters use the complete surname.

First 4 characters of the NI number (lowercase). If the NI number is not there, then the employee’s birth year is used instead.

If the employee’s surname is Smith and their NI number is AB234455C, then their password would be smitab23. For surnames less than 4 letters, for example their surname is Or and their NI number is AB345678C, the their password would be orab34. 

Note: If the password doesn't work for an employee, double check that their surname and NI number and correctly set up in the employee's settings.