Reconnecting bank account

I'm here to help you get past the error 580 you encounter when reconnecting your bank account in QuickBooks Self-Employed (QBSE), @Jbz40.

I've checked if there's a reported issue about error 580 with the use of my tools and I haven't found any. To isolate the issue, let's try performing some basic troubleshooting. 

The first thing to perform is to access your QBSE account using an incognito browser. This is to isolate if a webpage issue is causing the problem. 

Check out these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

From there, reconnect your bank account. If you can connect your bank using the private browsing session, go back to your regular browser and clear its cache to refresh the program. And once your transactions download, you're now ready to categorise.

To help you categorise your transactions quickly, you can create rules to speed up reviews.

Let me know in the comment section if there's anything I can help you with concerning your QBSE account. I'd be here for you. Have a great day!

Tried the above instructions and still can’t reconnect! Anything else I could try? 

Hi Jbz40, thanks for trying those steps - can we check how long you've been experiencing the error and which bank provider you're with? Please also try updating the account from a different web browser and device if you have this available :folded_hands:

I have the same Lloyds business bank error 580.  Tried a different browser, tried disconnecting the feed and reconnecting, and after a week i have the same 'cannot connect you for technical issue' reply when I try to link.  Any more ideas?

Hello B59, Thank you for letting us know you are experiencing the same issue. Can we ask you to sign in to Lloyds and check in the 3rd party connections if you see Quickbooks multiple times if you do can you remove them and then go back into Quickbooks and try the connection again? Thanks

Having the same issue with Lloyds bank. When I look at Data Sharing I get a response that 'the information can't be displayed due to a technical problem.' Has been like this this since the middle of May.

Lloyds shows the same thing as QuickBooks, I have tried it a couple of times and I after 30 seconds or so, get the same message.

‘Sorry, we can't display your data sharing settings at the moment due to a technical problem. Please try again later’.

QB has been showing this for a week now, it says it should fix itself in 24 hours, but it hasn’t

I have now reconnected using through Chrome, clicking the 3 dots top right hand corner and opening a new  incognito window, this allowed me to reconnect to Lloyds, but it has been very frustrating.

Thanks for getting back here in the thread, @B59.

First off, I'd like to thank you for your patience. I'm glad that the steps provided by my colleague worked, and now you're able to reconnect your bank to QuickBooks Self-Employed (QBSE).

In addition, I've got you these handy articles in case you'd like to add older transactions and categorize them in your QBSE account:

• Add older transactions to QuickBooks Self-Employed.
• Create rules to speed up reviews in QuickBooks Self-Employed.

Know that our door is open 24/7 if you need assistance performing specific tasks in QuickBooks. You can also utilize the REPLY button below if you have any additional QuickBooks-related concerns. Rest assured, our team would be happy to help you once again. Thanks for choosing QuickBooks. Take care and more power to your business! 

Hi,

I hope you're well.

I'm experiencing the same error (580) when trying to connect with my Amex credit card. I've tried all the troubleshooting techniques via your chat bot. The full message I get along with the error message is:

We're Sorry

We cannot connect to your account. Connecting with Intuit France SAS is not available in your region.

You will now be logged out of American Express account and returning to Intuit France SAS, where all use is governed by Intuit France SAS's terms and conditions and subject to its privacy and security policies and practices.

Bear in mind I'm based in the UK and so is my Amex credit card.

I've tried the incognito window, different machine - my ipad and my iphone but to no avail. 

I've also been in touch with Amex and they said there is nothing wrong with their services and it will be on QuickBook's side.

Can anyone help?

I hope you're doing well too, @Solidariti. I'm here to provide information about the error you're having when attempting to connect your American Express (AMEX) account to QuickBooks Online (QBO).

Currently, there's an ongoing investigation (INV-77354) about receiving an error when attempting to connect AMEX to QBO. Rest assured that our product engineers are doing everything to get this resolved as soon as possible. 

That said, I highly recommend reaching out to our Customer Care team to link your account to the investigation. Once added, you'll be able to receive updates and notifications about this via email. Here's how:

1. In your QBO company, navigate to the Help menu.
2. Then, select the Search tab and click Contact us.
3. From there, enter a brief description of your concern and click Continue.
4. Next, choose either the Call or Chat option to connect to them.

To ensure you'll get assisted immediately, feel free to check our support hours page.

In the meantime, you may want to manually upload your bank transactions to QBO via CSV file. Then, categorise and match them to ensure they are allocated to the correct account.

Once everything is fine, I got here a helpful guide that you can use when performing the reconciliation process in making sure your accounts are balanced: Learn the reconcile workflow in QuickBooks. 

I'd love to know how this goes and feel free to leave a comment below if you have any other banking concerns. I'm always willing to lend a hand to ensure your success. Have a great day ahead. 

I am having the exact same issue with my amex card linking. 

Used multiple devices. No joy at all

Incognito doesnt do a thing either. Literally pulling my hair out as have a few transactions to link for a due VAT return!!

Hi there, @dalesoden.

I understand the urgency of this matter. Allow me to direct you to the appropriate support team to assist you further in connecting your American Express to QuickBooks. Let me also share an alternative way in order to keep your record updated.

Are you using QuickBooks Online (QBO) or QuickBooks Self-Employed (QBSE)? I recommend reaching out to our Customer Care Support team. They can take a closer look at this banking issue and raise a ticket to our engineering team if necessary.

If you have QBO, here's how to reach them:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Otherwise, follow these steps if you have QBSE

1. Select Assistant from the top bar.
2. Type in "Talk to a human," then press Enter.
3. Enter a short description of your concern. You can type in the investigation number here.
4. Select Message an agent or Get a callback.

For more details about our support availability, refer to this article: Contact Support. 

In the meantime, you'll want to download your transactions from your internet banking website into a CSV file. Then, upload it to QuickBooks. Refer to the following links for the detailed steps:

• QBO
• QBSE

Please know that you're always welcome to post if you have follow-up questions about banking feeds. I'd be happy to help. Wishing you and your business continued success. Happy holidays!

Hello Community Users, We just wanted to pop in and add a helpful guide for fixing open banking errors here. Also to add that error 580 / 590  means something unexpected happened while the FI (financial institution) was in communication with Intuit setting up the connection. These can be temporary issues or something that Intuit needs to work with the FI in order to fix. If you try the connection a second time and you receive the same 580 error we'll need to look at sending this to our senior banking technicians to be investigated. We just need the following detail.

• What was the full error received?
• What time (including time zone) did you  attempt to make the connection. (Example 4:14 pm BST)
• List out all search listings you attempted to connect to. (Example: Bank Of America & Bank of America - Business Connect)
• Have you previously attempted to connect to this bank or was today the first time?

Any questions feel free to add them on this thread.

I’m using QUICKBOOKS online. I can’t connect. I’ve gone onto NatWest banking and found the access to intuit and I have 13 active - what should I do with this? Should I press the ‘stop sharing’?

I appreciate you joining the thread to address your concern, @EPip.

I'll provide information to help you seamlessly connect your bank with QuickBooks Online.

Beforehand, please check with NatWest support or their website if there are known issues, messages, or notifications so we can identify why you can't connect to your bank even if the status is active.

If everything is fine on their end, you can utilize a private browser when connecting your bank with QuickBooks. It helps you avoid discrepancies related to your browser's cache that might be corrupted. 

You can refer to these keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, clear your regular browser's cache to refresh your website's preference. Also, take note of the system's supported browsers for the most secure and best experience.

In addition, you can use this material to help you deal with different banking issues when you encounter one: Fix bank errors in QuickBooks Online.

Moreover, consider categorizing your transactions after downloading them from your bank so you can easily track your cash flow. After that, you can start reconciling your accounts to ensure they match your bank and credit card statements and maintain accuracy within your book.

We're always willing to help if you have questions or clarification when managing bank connections or other related concerns in QuickBooks Online. Feel free to click the Reply button on this thread or create your own post.