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eurot
Level 1

Message Us contact option not working

Is the message us option in https://help.quickbooks.intuit.com/en_US/contact not working for anyone else? I tried several times today and yesterday and it takes me to a blank page after submitting my help request.

Solved
Best answer May 08, 2020

Accepted Solutions
JessT
QuickBooks Team

Message Us contact option not working

Hi eurot,

 

The link you shared is for the US support. Here's the correct link to reach our agents in the UK: https://help.quickbooks.intuit.com/en_GB/contact. Their schedule starts from 8:00 AM to 8:00 PM, Monday to Friday.

 

I can also help you from here. I can answer questions that don't require me to check your account. Example: Non-billing concerns, or any How-do-I questions. Just feel free to reply to this thread.

 

Cheers!

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5 REPLIES 5
JessT
QuickBooks Team

Message Us contact option not working

Hi eurot,

 

The link you shared is for the US support. Here's the correct link to reach our agents in the UK: https://help.quickbooks.intuit.com/en_GB/contact. Their schedule starts from 8:00 AM to 8:00 PM, Monday to Friday.

 

I can also help you from here. I can answer questions that don't require me to check your account. Example: Non-billing concerns, or any How-do-I questions. Just feel free to reply to this thread.

 

Cheers!

eurot
Level 1

Message Us contact option not working

Hello JessT,

Thank you for your answer but it seems I posted it in the wrong community site as I am indeed in the US and not UK. Thanks again. 

AlexV
QuickBooks Team

Message Us contact option not working

Hello there, eurot.

 

You can contact our Customer Support Team within QuickBooks Desktop. Simply go to the Help menu and select QuickBooks Desktop Help. On the pop-up, click on Contact us.

 

We can perform some troubleshooting steps if you prefer the browser. First, open an incognito window and enter this link in the address bar: https://help.quickbooks.intuit.com/en_US/contact.

 

Also, you can clear the junk files on your browser called cache. This is also the reason why we're experiencing errors. Follow the steps in this article: Clear cache. In addition, make sure that the browser is updated. Older versions can also result in unusual behavior.

 

I just want you to know that QuickBooks Community is always here to assist you. Leave a reply below if you need more help from me.

 

Have a great day and take care always!

eurot
Level 1

Message Us contact option not working

Hello AlexV,

I have tried it in 3 different browsers, 2 different PCs incognito and non incognito as well as deleted cache. I am the IT support for my company and I don't have quickbooks in my own workstation. All I want to know is the pricing to upgrade from 2018 to 2020. Is there any way I can reach you guys by email?

MaryJoyD
Moderator

Message Us contact option not working

Hello, @eurot.

 

At this time, you can reach our Customer Support by either arranging a callback or through chat. 

 

You can reach our Customer Support through this link https://help.quickbooks.intuit.com/en_US/contact and then click on the Search for something else button. Type your question on the Tell us more about your question box. From here, you'll be provided the options to contact our Customer Support. 

 

Here's contact the QuickBooks Desktop Customer Support Team article for more information about this. Also, this support hours and types article to know our availability.

 

To know how much QuickBooks Desktop for 2020, see this link: https://quickbooks.intuit.com/desktop/

 

Let me know if there's anything that I can assist you with. I'm always here to assist. Have a great rest of the day!

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