Message Us contact option not working

Hello JessT,

Thank you for your answer but it seems I posted it in the wrong community site as I am indeed in the US and not UK. Thanks again. 

Hello there, eurot.

You can contact our Customer Support Team within QuickBooks Desktop. Simply go to the Help menu and select QuickBooks Desktop Help. On the pop-up, click on Contact us.

We can perform some troubleshooting steps if you prefer the browser. First, open an incognito window and enter this link in the address bar: https://help.quickbooks.intuit.com/en_US/contact.

Also, you can clear the junk files on your browser called cache. This is also the reason why we're experiencing errors. Follow the steps in this article: Clear cache. In addition, make sure that the browser is updated. Older versions can also result in unusual behavior.

I just want you to know that QuickBooks Community is always here to assist you. Leave a reply below if you need more help from me.

Have a great day and take care always!

Hello AlexV,

I have tried it in 3 different browsers, 2 different PCs incognito and non incognito as well as deleted cache. I am the IT support for my company and I don't have quickbooks in my own workstation. All I want to know is the pricing to upgrade from 2018 to 2020. Is there any way I can reach you guys by email?

Hello, @eurot.

At this time, you can reach our Customer Support by either arranging a callback or through chat. 

You can reach our Customer Support through this link https://help.quickbooks.intuit.com/en_US/contact and then click on the Search for something else button. Type your question on the Tell us more about your question box. From here, you'll be provided the options to contact our Customer Support. 

Here's contact the QuickBooks Desktop Customer Support Team article for more information about this. Also, this support hours and types article to know our availability.

To know how much QuickBooks Desktop for 2020, see this link: https://quickbooks.intuit.com/desktop/. 

Let me know if there's anything that I can assist you with. I'm always here to assist. Have a great rest of the day!