QuickBooks UK | Postcode / Town requirements for Payroll Setting

Hello there, DXUK,

You'll want to use this postcode finder to search for your address, https://www.postoffice.co.uk/postcode-finder. There are times when the system only acknowledge some address details that matches with your postcode.

Check out these articles for payroll reference:

• QuickBooks Online Standard Payroll Hub
• What are pay rates, cost rates, and billable rates?

 I'll be around if you need any help.

Hi DXUK, 

Thanks for getting back and sharing that solution with us, we're pleased that's sorted for you now and we'll certainly take note and pass this on with our development team to look into! 

I'm having the same problem when knowing the full correct postcode. Inputting that produces No matches. I had to scroll through postcodes for an hour!

Thanks for joining us here in the Community, @Nick Hixson.

I'd like to inform you that we currently have an ongoing issue, wherein there are no matches found upon entering the full postcode on the payroll setup. Our engineers are already aware of this behavior and are now working to get this resolve in a timely manner.

For now, to get your work done, it's recommended to scroll down so you'll be able to select the appropriate postcode. Your patience and understanding in this situation are much appreciated.

To stay in the loop with the current status of this matter, I suggest contacting our Customer Care Team. They'll be able to add you to the list of the affected users and notify you once any updates are made available.

For your reference, I'm also adding here some links that you can check out about running payroll in QBO depending on the subscription that you're using:

• How to run payroll in QuickBooks Standard Payroll
• How to add employees to QuickBooks Advanced Payroll

You can always visit me here if you have any other questions. I'm always ready to help. Have a lovely day!

I have also experienced this problem and only found the solution by searching this Community page - it's a shame that QB has not added a hint box to advise entering a full post code.

Unfortunately this bug is still very much live and there is absolutely no fast way of entering a UK postcode into the system and it finding it.

You can type in 3 characters, the full postcode, the first part of the postcode, with spaces and without and it just won't recognise it.

The only thing which it seems to recognise at the moment is maybe the city, such as 'London' or 'Lon', but there are literally thousands of postcodes in London and the list which is generated is in no particular order.

Tried incognito, in different browsers, and for what it was worth, on mobile. No success.

We want this fixed as much as you do, Tommy291.

It's a good thing you performed the basic steps to isolate the issue. I suggest reaching out to our customer care support so an agent can take a better look at your concern. Here's how:

1. Click Help inside QuickBooks Online.
2. Enter "I need a human" in the Type something field.
3. Click Contact a human.
4. Select Live Chat / Call me back.
5. Enter "Postcode issue" in the description, then click Continue.
6. Click Chat with us. 

Let me share some articles that will help you with your payroll, depending on the version:

• QuickBooks Online Standard Payroll hub
• QuickBooks Online Advanced Payroll hub

Feel free to let us know if you have other payroll concerns. We're available 24/7 to assist you. Take care!