Why am I getting an error message when creating an expense. It says validation failed, QuickBooks encountered error while calculating tax.

Hello and welcome to the Community, dscelectrical-ma

We're aware of an earlier issue with missing data (including categories) on the app which may be tied to the issue that you're experiencing.

To fix, please try deleting the app and then reinstalling this to the latest version available in your app store. Please get back in touch below with details of your device-type (iOS or Android) if you are still seeing either issue after this. Thank you. :)

Hello thanks for your reply. My categories are back which is good however I’m still getting the same error message when trying to create the expense from the receipt.

I’m working on Apple devices, I get the same error message on iPhone and iPad and both apps are updated.

Thanks

Thanks for trying those steps, dscelectrical-ma. I'm pleased to hear it's fixed one of the issues. 

So that we can escalate the error when creating expenses using receipt snap to our higher support team, please see and reply to the email sent today. We'll continue to work with you through email until fully resolved. Thank you. 

we are getting the same error can i please get assitance :)

I appreciate you bringing this matter to our attention, calderaflower. Let's take some troubleshooting steps to ensure you can create an expense.

We've been getting similar reports from customers encountering an error message on iOS saying, "Validation failed. We're sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."

If you're using iOS, ensure that your app is updated. Once verified, we need to refresh or clear your app's data. This process will help eliminate any issues caused by outdated or corrupted data, ensuring the program runs smoothly.

To clear your app data using IOS, please follow these steps:

1. Open your iPad settings.
2. Click General, then Select iPhone Storage.
3. Choose QuickBooks from the list of applications.
4. Hit Offload App to free up its storage without removing the documents and data for the app.

If you're using the Android mobile app, ensure it's updated. Then, here's how you can clear your app data:

1. Open your phone's settings. Click Apps.
2. Select the QuickBooks app from the list.
3. Hit Storage, then tap the Clear Data button.

If the issue persists, uninstall and reinstall the application to start afresh.

In the meantime, you can consider uploading your receipts and creating an expense using your web browser to help you move forward.

For future use, you can conveniently use your mobile device to take pictures of your receipts and then upload them for record-keeping and tracking purposes.

Now, you can actively work on your tasks after following the troubleshooting steps and workaround provided. Feel free to add follow-up questions below. I'm still here to help, calderaflower. 

Your fixes don’t work. Did all of them. Still don’t work. Need some solutions. Every week there’s a bug with QB

None of your suggestions bring any sort of fix to this. The app still has a glitch after doing all the steps with an iPhone. I get this can be done on the desktop but paying customers use the app for a reason.. 

I can see the urgency to fix the inability to create an expense from your receipt snap using your iPhone, Lou111. Allow me to route you to our representative.

As I've checked our system, I found an ongoing investigation regarding being unable to create an expense from the receipt. With this, I recommend contacting our care support. This way, they can add you as one of the affected users. Afterward, you'll receive an email update regarding the status of this investigation.

Here's how to connect with them:

1. In your QBO account, select Help (?).
2. Choose the Search tab. You can also directly select Contact Us.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue.
5. You can Callback, Appointment, or Chat to connect with us.
6. Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.

As a workaround, it's best to open a web browser and then open your QuickBooks Online (QBO) account. From there, you can create an expense from your receipt snap.

To know the available hours of our support, you can access this article: QuickBooks Online Support.

Feel free to let us know if there are any updates after contacting our support team. We're always here to back you up.

Getting this same error message, tried reinstalling etc etc nothing works. Thinking about changing accounting apps because every week it seems something else happens to QuickBooks 

Getting the same message, deleting and reinstalling app doesn’t work 

Hello, @Parmac. Let me help you create an expense in QuickBooks Online (QBO) using your mobile. 

Since we have been receiving multiple reports of an error when creating an expense using the mobile app, I'd recommend contacting our Customer Care Team. They can add you to the list of affected users so that you receive updates on the progress. 
 

Here's how:

1. Log in to your QBO account.
2. Choose Help (?).
3. Select a way to connect with us:

• Start a chat with a support.
• Get a callback from the next available expert.

In addition, to help you manage your transactions in your mobile app, check out this guide: Categorise bank transactions in QuickBooks Online app.

If you have other concerns with your QBO mobile app features, please let us know by replying below. We're always here to help. Have a good one.