A guide to consolidating your QuickBooks Online Accountant accounts

Understanding account consolidation

What is account consolidation and why does it matter?

Accounting firms often accumulate multiple QuickBooks Online Accountant (QBOA) accounts over time, a result of acquisitions, individual staff setups, and other factors. A multi-account approach can sometimes be intentional and serve a specific purpose for a period, but more frequently, the addition of accounts happens organically. This fragmentation, if not purposeful, can lead to operational inefficiencies for the firm, and complicate the management of staff and clients.

QBOA account consolidation is the process of strategically restructuring these multiple QBOA accounts into a single, unified environment. This article is designed to help your firm complete the technical steps of consolidation, while also managing the organisational change for your staff. By consolidating, you can improve visibility, simplify administration, and build a strong foundation for future growth.

With Intuit Accountant Suite, you can centralise client files and leverage improved tools for a smoother transition. Now is the ideal time to invest in this process to enhance your firm's efficiency.

Things to consider before you start

• Today the transfer is for QuickBooks Online Accountant to Intuit Accountant Suite

• The Firms Books cannot be transferred to a different account

• Client-connected apps transfer seamlessly

• Firm users will need to reconnect accountant-connected apps

• If a client is on both the source and target accounts, the account that has the billing relationship needs to remain

• Therefore, if the target account has the client file with the billing relationship, do not transfer that client from the source account.

• Alternatively, if the source account has the client file with the billing relationship, then delete it from the target account prior to moving it from the source account.

• If a client file is Firm Billed (a wholesale file) and transferred to the target account, it takes up to two billing cycles to reflect in the system. Prorates and credits may appear on both source and target QBOA billings after the transfer.

At any stage, should you require assistance, please contact the Customer Success team for guidance.

Step 1: Planning your consolidation—the most critical phase

The planning stage is the most important part of the entire process. A thoughtful strategy will minimise disruption, reduce risk, and save you significant time and effort.

Choose your target account

Your first and most critical decision is selecting which of your existing QBOA accounts will become your target account. The user managing the consolidation must be a primary admin on all source accounts, and a primary admin on the target account.

The best choice for your target account is the one where you manage your firm's internal books. Keeping these core functions in their original account is the safest and most straightforward path, at this time.

• Firm books: If your firm intentionally separates your firm books across multiple accounts, then account consolidation is also not recommended at this time.

If these integrations aren't a factor, the next best option is to choose the QBOA with the most client files attached. This reduces the number of clients you need to migrate, which, in turn, minimises risk and cleanup effort.

If your internal books are in a separate account from your other integrations, the best approach is to opt that specific account into the Intuit Accountant Suite. 

Step 2: Preparing the target account

Once you've chosen your target account, a few preparatory steps are necessary.

• Opt-in to Intuit Accountant Suite: Ensure your chosen target account has been moved to the new platform.

• Confirm firm billing: Verify that your firm's billing is set up correctly in the target account.

• Recreate custom roles: If you use custom user roles in your source accounts, you must manually recreate them in the target account before the move.

• Back up client data: Download reports for the clients you’re moving.

Step 3: Executing the move with the Client Transfer Tool

With your target account prepared, you can begin the migration. The process uses a self-service tool that automates moving clients, their associated users, documents, and lead accountant assignments.

• Log in to your target account as a primary or company admin.

• Navigate to the gear icon and select "Transfer client."

• Choose the source account you wish to move clients from.

• Select the specific clients you want to transfer. Their associated users will be copied over to the target account.

• Review the transfer log to confirm the move was successful.

• If you have more than one source account, simply repeat this process for each one.

The self-service transfer tool cannot move certain subscription types, including QuickBooks Self-Employed and Payroll-only clients. Only active QuickBooks Online subscriptions are eligible for transfer.

Handling Duplicate Clients

If a client exists in both the source and target accounts, you must keep the one with the billing relationship. If billing is in the target account, delete the duplicate from the source account. If billing is in the source account, you must delete the client from the target account before initiating the transfer.

Step 4: Post-move cleanup and communication

After the technical migration is complete, focus shifts to cleanup and communication.

In the target account:

• Communicate with Staff: Announce that the move is complete.

• Reconnect Apps: Instruct your team to manually reconnect any accountant-connected third-party apps. Client-connected apps should transfer seamlessly.

• Review Users: The tool will move over associated users, so review the user list and remove any inactive staff members who were brought over.

In the Source account(s):

• Inactivate Users: Inactivate any firm users who should no longer have access to the old account.

• Retire Unused accounts: To permanently retire a source account, create a dedicated "graveyard" email address (e.g., retiredqboa@yourfirm.com) and make it the primary admin. Then, log in to accounts.intuit.com with the new credentials, download a copy of your data for your records, and submit a request to permanently delete the old QBOA data.

Step 5: Ongoing maintenance for a healthy account

Consolidation is the first step toward better management. To maintain a clean and secure environment, implement a regular maintenance schedule:

• Review staff access: On a quarterly basis, review all staff access levels to ensure permissions are appropriate.

• Clean your client list: Monthly or quarterly, remove clients who are no longer engaged with your firm to keep your list current and manageable.

Head to the website to find more information on Intuit Accountant Suite.

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