Good job on signing up for payroll! I'll be happy to assist with making sure you're able to run payroll.
It sounds like this may be a browser issue. Don't worry, I'll help determine what's going on. To get started, please clear cache and cookies from your browser. Doing this will help fix most issues the site may be having. Here's an article with instructions on how to do that. Try this out and let me know what happens. I'll be on standby.
I cleared the cache and tried multiple different browsers on different computers. It still doesn't work.
Thanks for letting us know what steps have already been taken, hpower1.
Since you're getting a similar result, I would recommend reaching out to our phone support. They can take a look at your payroll account and check why you're still getting the message. Here's how:
Visit us again in the Community if you have other questions.