ERROR: Please balance debits and credits

[Anonymous]

Created a journal entry that balances, however receive an error, please balance debits and credits.  Apparently QBO engineers are 'working on it'.  In the meantime, I need a work around - it's tax season!  Help?

[RCV]

I know how very important for you to create a journal entry, DMC8.

Our engineers are still working together for the permanent fix of this issue. If you already contacted our phone support, you'll receive an email update for this one.

If not yet, please reach out to our Customer Support Team.

Here's how:

1. In QuickBooks Online, click Help on the top menu.
2. Click Contact Us.
3. Under How can we help?, enter a brief description of your concern.
4. Click Continue.
5. Select the option to call us or receive a callback.

In the meantime, you can manually create transactions like sales forms or expenses.

I'll also keep an eye on this and will get back to you if there's an update.