Hello,
It's great to hear that you're using QuickBooks Online to invoice your customers! QuickBooks makes this process easy for you, and the ability to receive partial and complete payments is a great tool. I'll help shed some more light on why you're seeing "Balance Due" on your invoice.
As you receive payments from your customers, the Balance Due gets updated on the invoice. This allows you to send an invoice to your customer showing both the amount they already paid and the amount they still owe.
The logic to this feature works in the following manner:
- If a customer makes a partial payment, the Balance Due will show the remaining amount.
- If a customer pays an invoice in full, the Balance Due will show a $0 amount.
At this time, the option to completely remove the Balance Due message from both paid and unpaid invoices isn't available. I'd be happy to send your feedback over to the product development team for review. We're always looking for new ways to improve our product.
If you have any other questions, please let me know.
Have a great week.
