Hello again ERA,
I'm happy to hear from you again and excited to see you're still working with QuickBooks Online! I hope things have been going well so far, and it looks like you're bringing on new team members to help with managing your books. I can definitely go over user roles and how to work with a Reports only user.
QuickBooks Online users have a number of different types of roles, some of which count toward the user limit of your subscription (billable) and some that don't (non-billable). You're correct in saying a Reports only user won't count as a billable user, and in order to add this type of user, the first thing to make sure of is that you have a Plus-level subscription since that's the subscription level that includes this user type. Check out this article for more information about user roles: User roles and access rights in QuickBooks Online
If you're not using QuickBooks Online Plus, upgrading is the key to being able to add a user that can only view reports. This article can help with upgrading if that's what you'd like to do: Upgrade or downgrade your QuickBooks Online subscription. Keep in mind that while the article suggests going to our Pricing and Plans page to compare prices and features, upgrading the program must be done in your account. If you go through the website again, you'll be creating an additional account and subscription.
Let me know if you have further questions about that. For any questions relating directly to your billing or details of your account, I encourage you to connect with our team outside of this community forum to ensure that your details are collected securely and kept private. Here are the ways you can reach out for that kind of discussion.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Wishing you the best with this!
