Client invite emails not being received. All Inuit server addresses have been whitelisted, but the server log files show no attempted SMTP connections from any inuit?

blake-infolog-ca · ‎July 19, 2024

We receive other Inuit email, but not client invites. Our email address is correct on Company info. Does anyone know how QBO sends these invites?

Henock K

Hi blake-infolog-ca,

Welcome to the Community. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

I encourage you to reach out to our customer support team to take a closer look at your account regarding client invite emails. Here are the options available to contact our team.

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.

Let me know if you have questions, I'll be happy to help.

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Client invite emails not being received. All Inuit server addresses have been whitelisted, but the server log files show no attempted SMTP connections from any inuit?

Client invite emails not being received. All Inuit server addresses have been whitelisted, but the server log files show no attempted SMTP connections from any inuit?

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