Hello kgvfarms,
It's good that you've noticed this double billing on your statements, and I'm here to help with making sure you're only paying for the subscription you need. I can help you with taking care of your duplicate QuickBooks account.
I see you tagged QuickBooks Self-Employed as your product on this thread, but the first thing I'd like to take a look at is whether both of the accounts you're being billed for are for that version of the software. It could very well be, but I've also seen circumstances where users have QuickBooks Online in addition to QuickBooks Self-Employed without knowing.
The easiest way to check this is going to be by opening the subscription invoice from your email and reviewing the details. QuickBooks Self-Employed should simply read QuickBooks Self-Employed, but QuickBooks Online will show QuickBooks Online EasyStart, Essentials, or Plus. If you're seeing any of those options, it means you have a QuickBooks Online account as well. Here's how you can log in to cancel it if you don't want it.
- Go to qbo.ca.
- Hover over Sign in.
- Choose QuickBooks Online.
- Enter your login information (or click the forgot password option).
- Once logged in, follow these steps: Cancel your QuickBooks Online subscription
Once it's been cancelled, you won't receive any further charges for that account.
If both of your invoices show QuickBooks Self-Employed as the product you're being charged for, the next thing to consider is which of your emails the subscription invoice is being sent to. If it's two different emails, you'll want to use the other email to access the second account. Then you'll be able to go through these steps: Cancel your QuickBooks Self-Employed subscription
Should you find yourself in a situation where both QuickBooks Self-Employed charges are using the same email, please reach out to the support team outside of the QuickBooks Community for assistance. What's happening is QuickBooks Self-Employed typically only allows you to create one account per email, so it means there was an error in our system when a second one is created, and you won't be able to access it. Our team will be able to pull it up in our system though to help you. Here's how to reach out in the account you can access.
- Click the Assistant tool.
- Type and enter "talk to human" in the Assistant chat.
- Follow the prompts to reach support.
You'll be connected with a live agent to help you sort out what's happening with your accounts. Don't hesitate to get in touch!
