Hi there,
Congratulations on purchasing the new phone! It's important you're able to login into your QB Self-Employed account and I'll be happy to assist.
Based on what you've described, I recommend reaching out to our self-Employed support team using this link here. One of our specialists will be happy to take a look at how your account is set up and make sure everything's up to par.
Let me know if you have other questions.
