I would like to refresh QuickBooks to start fresh with my Accountant. Thank you.

Hi there, 

It's great to have you join the Community. Sometimes it's good to have a fresh start so everything is in order. I'd be glad to give you a hand with this. 

You can purge your data if your account is less than 60 days old. Please keep in mind that this process only works for QuickBooks Online Plus and Essentials. The system deletes all the data entered into the company, and you won't be able to restore or reverse it.

To purge the data, follow the steps listed below:

1.     Log in to your QuickBooks Online account.
2.     Change the URL to include /purgecompany.
3.     Example: URL shows https://qbo.intuit.com/c28/app/homepage, change to: https://qbo.intuit.com/c28/app/purgecompany.
4.     The next screen will provide a summary of the items to be deleted.
5.     Type the word “YES” once the data gets deleted, then click OK.
6.     Click Wipe Data once your selections are complete.
7.     Once the deletion is complete, you will be rerouted to your home page.

If not, you need to cancel your account, and start a new subscription.

1.     Sign in to your QuickBooks Online company at https://qbo.intuit.com.
2.     Go to the Gear icon at the top.
3.     Go to Your Account, choose Update Credit Card.
4.     In the Subscription Status section, click the Cancel Subscription link.
5.     Follow the on-screen prompts and it'll walk you through the rest of the process.             

To start a new account:

1.     Go to https://quickbooks.intuit.com/choose-country/.
2.     Choose Canada as your country
3.     Fill up the User ID and password.
4.     You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.      

Let me know if this info helps. In case you have further questions. Don't hesitate to reach out to our tech support team.