Hello Indigovalleyinteriors,
Thanks for reaching out about this. It's important to me that your account is set up correctly and with the email you'd like. I'd be happy to point you in the right direction to address your QuickBooks Online account and to discuss any potential refunds.
When it comes to accounts and billing, including refunds, it's best to make sure that we have all the necessary details before discussing the options and letting you know what we can do. For that reason, I recommend contacting our support team outside of the QuickBooks Community so that we can securely collect your account details to review your situation and your billing.
There are a few ways you can get in touch with us. Feel free to use whichever of the options below works best for you and you'll be connected with a member of our support team that can help.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Don't hesitate to give us a shout!
