Hello byronc,
It's great to have you with us here in the QuickBooks Community. I can see you've been exploring and finding other conversations with users who are going through similar problems with the program, which is a great way to see that you're not the only one going through it and to brainstorm ideas. I can clarify what's happening with the QuickBooks Self-Employed app, however, so you know how to go about tackling this issue.
The QuickBooks Self-Employed mobile app recently underwent an update that's interrupted the service with the app and is preventing users from logging in. We're recommending that users still try troubleshooting steps like uninstalling and reinstalling the app to see if that resolves things more quickly, but if not, don't worry. Our team is aware of this issue and we're working toward resolving it as quickly as possible.
The team is currently gathering information from impacted users, so if you'd like to share what you're seeing and any troubleshooting you've tried, I invite you to reach out to our chat support team using the following steps.
- Go to qbo.ca.
- Hover over Sign In and select QuickBooks Self-Employed.
- Click the Assistant feature.
- Type and enter "talk to human" into the chat box.
- Follow the prompts.
I've gotten reports that the queues are a little behind because of the number of users reaching out, but each message is important and our QuickBooks Self-Employed team is striving to answer each of them as quickly as possible. You're welcome to reach out later instead of immediately if you don't have time to wait on the chat right now.
While we're working on this, you can use the browser login, whether on a computer or mobile device, to continue entering and managing your transactions. We know how big a role the mobile app plays in working with your data, so we're doing what we can to get things sorted out.
Don't hesitate to get in contact with us as soon as you have a moment. I hope you have a great rest of your day!
