Hello accounting-palca,
Thanks for sticking with QuickBooks as you've moved from the desktop to the online platform! I love that you're still a part of the QuickBooks family and I want to make sure you're off to a good start in QuickBooks Online. Keeping an eye out for things like balance discrepancies is a staple of bookkeeping and prevents other issues down the line. I'll help you out with this.
When it comes to incorrect balances during reconciliation, there are potentially a few different solutions to get the numbers back to where they need to be. The first step is going to be to review how your transactions transferred over when you made the switch from QuickBooks Desktop to QuickBooks Online. Reconciled transactions should still show as being reconciled in your Chart of Accounts, but if even one is missing that reconciled status, that can cause the unbalance. Here's how you can check.
- Select Accounting from the left menu.
- On the Chart of Accounts page, choose Account history for the account in question.
This will take you to the bank account register, which has a column with a little check mark symbol as its heading that shows the status of the transaction. When it's blank, it means the transaction isn't reconciled. If it has a C, it means the transaction has been cleared, but not reconciled. This usually appears when you've added or matched a transaction from the bank feed. If the transaction has an R, that means it's reconciled. What you're looking for here is that all the transactions that were previously reconciled have been reconciled. You can click the column to change the status of the transaction.
If that doesn't get things balanced for you when you go back to reconcile, it may help us to know a bit more about the specifics of your situation so that we're getting you the right steps to resolve this. For that, connecting with support outside of the Community is great option because you can have a one-on-one conversation with an agent. An agent will also be able to help you with what I've mentioned above if you're not feeling certain. Here are the ways you can reach out.
Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
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I've also collected a couple articles for you that may help with your situation. Check them out below.
Don't hesitate to give support a shout!
