Hi there,
Connecting your bank account to QuickBooks Online is the best way to make sure all of your transactions are accounted for in your books. Save tons of time during reconciliation with the automatic upload of your transactions. If you're seeing a blank screen where you're trying to connect a bank account, try the following troubleshooting steps to get back on track.
First, try clearing the cache and cookies in your web browser. These are the stored Internet files that build up over time, and they can cause bugs in sites like QuickBooks Online. Here's how to clear them: How do I clear my browser cache and temporary Internet files?
If the issue persists, try using Incognito Mode in Google Chrome.This is a private window that runs independently from the rest of your browser. It's a great tool to use if you're having loading issues, as this mode is unaffected by cache and cookie build-up. Here's more about how to use it: Browse in private. You can also try using a different browser all together.
If you're still running into issues after following the above steps, please reach out to our tech support team for further troubleshooting assistance.
Cheers.
