Hi there,
Your bank feeds hold vital info and it's important they're automatically updating. Rest assured, I got your back. I'll be happy to troubleshoot this issue.
QuickBooks makes it easy to manage your transactions while you focus on other areas of your business. First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Clearing cache and cookies helps fix most issues the site may be having. Here's an article which shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead.
I also suggest manually uploading any missing transactions using the steps in this helpful article here.
If this issue persists, I recommend contacting our support team using the details below:
- Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
- Social Media: Facebook, Twitter, and Instagram.
Have a great rest of your week!
