Hello klbrown294,
Welcome to the community! Reconciling your accounts is the perfect way to keep on top of your numbers and optimize business management. Starting with the correct figures is important, and with taking a closer look at how you've set up your account, I'm confident we can help you figure this out. I'll get you started with a bit of information on how you can approach this.
The opening balance that you see on the reconciliation page is based on an opening balance transaction, the entries you've made in QuickBooks so far, or both. If the numbers aren't quite lining up the way you're expecting, it's important to review what's been entered in QuickBooks to find where the discrepancy might lie.
Luckily, we have an article called Fix beginning balance issues during your first reconciliation that I think will be perfect for getting you started. The article explains opening balances, how to find them, and the best way to review your transactions to make sure nothing is missing.
If you're having trouble with those steps or they didn't do the trick, I recommend getting in touch with the QuickBooks Online support team. Community is a great resource for finding self-help articles and getting started with troubleshooting, but in-depth troubleshooting is better left for support outside of this area as an agent can ask questions and even use tools like a screen share session to make sure they're on the same page with what's going on.
There are a few support options to choose from. Check them out below.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET
I hope that helps! Enjoy the rest of your day.
