URGENT - Bank Balance as per Chart of accounts not matching with Balance Sheet as on Dec 31

Hello info1064,

Welcome to Community!  QuickBooks Online Multicurrency feature can get a little tricky at times.  However, your books must be balanced and matched with your financial reports.  I'd be happy to provide some insight here!

The issue you've described can happen due to exchange rates.  If this is the probable cause, you'll need to review the transactions and revalue the currency.  Your time is valuable and I feel you would benefit from contacting our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be able to review your situation in more depth, and ensure your books are aligned as soon as possible!

If you have any other questions or concerns, please don't hesitate to reach back out.  We would be glad to help!

I am having the same issue as the author here except I am operating and recording in USD. So I don't think the exchange rate is the culprit in my case. 

The original author has the exact same issue that I'm facing. I've reconciled my bank account in the Chart of Accounts but when I run the balance sheet report with the class filter on, the numbers don't match up. My CoA shows $75 but the balance sheet shows -$3,090. 

When I remove the class filter, it matches correctly. But, I've gone through and made sure every transaction had the correct class. Why are only some showing up with the class filter and others are not?

Hi littletree1. Thanks for chiming in on this thread. I'll be happy to assist you going forward. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. I'll be one message away in case you need further assistance.