why do i have to reconnect my banking accounts with scotiabank everytime i try to load my bank transactions

I understand the importance of a seamless connection with Scotiabank to manage your finances. Let's work together to find a solution, gwg-resources.

To begin, could you please confirm the exact error you’re encountering when trying to update your bank transactions? While we work on resolving this, I recommend logging into your online banking account to see if there are any messages or updates requiring action. If there’s no planned maintenance on your bank’s website, you can also manually update your bank transactions as an alternative.

Here's how:

1. Open your QuickBooks account.
2. Click My apps in the left menu and select the Accounting tile.
3. Choose the Bank transactions tab.
4. Click the Update button to refresh your bank feed.

If the issue persists after following these steps, I suggest contacting our support team for further assistance.

Here’s how you can reach support:

1. Go to the Help icon in the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

As you wait for assistance, another option is to manually upload transactions into QuickBooks Online.

If you have any additional concerns, don’t hesitate to post in the Community again.