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Level 1

My Invoice description does not show up on my statements does anyone know why.

Does anyone know why the description of an invoice doesn't show up on a statement?

 

Solved
Best answer March 18, 2019

Best Answers
Highlighted
Moderator

My Invoice description does not show up on my statements does anyone know why.

Hello KimH1,

 

That's a great question. Customer statement does not contain the description of an item. Instead, it shows the transaction type such as invoice, sales receipts, credit memos. It's because every transaction might has multiple product/service items. You can pull up the Sales by Customer report. It'll show you the description of each items for each transaction.

  1. Go to Reports.
  2. Type Sales by Customer in the search field.
  3. Enter the Report period
  4. Click on Run report

If you have any questions, please let us know. We'll be here to help. 

View solution in original post

3 Comments 3
Highlighted
Moderator

My Invoice description does not show up on my statements does anyone know why.

Hello KimH1,

 

That's a great question. Customer statement does not contain the description of an item. Instead, it shows the transaction type such as invoice, sales receipts, credit memos. It's because every transaction might has multiple product/service items. You can pull up the Sales by Customer report. It'll show you the description of each items for each transaction.

  1. Go to Reports.
  2. Type Sales by Customer in the search field.
  3. Enter the Report period
  4. Click on Run report

If you have any questions, please let us know. We'll be here to help. 

View solution in original post

Highlighted
Level 1

My Invoice description does not show up on my statements does anyone know why.

Thank you so much.  I am very new to quickbooks but I love it so far.  Thanks

Highlighted
Level 1

My Invoice description does not show up on my statements does anyone know why.

The description only shows up in the item lists. It doesn't show up on the invoices or reports either.  Does anyone know why?