Hi there,
It's vital you're able to cancel the direct deposit so it doesn't cause issues in the future. I'll be happy to help you by sharing more info.
If the employee was terminated before the payroll was processed you don't have to worry about the deposit hitting the employee's bank account. The reason is that once an employee has been terminated in QB, no payroll (direct deposit) can be processed for them. However, if the employee was active when you submitted payroll, Intuit cannot stop the direct deposit transaction process after 5 pm PT, two banking days before the pay cheque date. For example, if you've scheduled an employee's pay cheque for direct deposit on Friday, you can delete it until 5 pm PT Wednesday. If you wait until 5:15 pm PT Wednesday, it's too late: the money has been transferred.
To make sure you get the info that's aligned with your account details, I suggest contacting our support team using this link here. Once of our payroll agents will be happy to give you the support you need so you can get back to doing what you love.
