I have an employee being laid off, last day Friday March 20. Last pay period ended the day before, Thursday March 19. I run payroll through QB bi-weekly (next pay period March 20 - April 2). I am unable to process ROE without paying employee final pay cheque for 1 day of work. My option for Box 12 'Final Pay Period Ending Date' cannot be changed, currently March 19; should be April 2, so I can capture the one day of work. Is there a way to process ROE now, or do I have to payout this employee first?
Thanks for stopping by, kford.
Records of Employment and how to process them are a hot topic right now and making sure the dates and details are correct is essential. What you've outlined here gives me a solid idea of how you can proceed with taking care of this employee's ROE and moving on in QuickBooks Desktop.
In QuickBooks Desktop, the final pay run for that employee needs to be processed before it gets added to the ROE. Once it's been run, you'd go in to update the termination date on the employee profile. I know you probably have other employees who will need to have their pay processed for this period and it sounds like you'd like to take care of this employee's ROE as soon as possible. There are a couple of options.
The first option is to leave the ROE until after this pay period is complete and you've run for everyone else.
The second option is to run an off-cycle payroll run for this particular employee right now, then update the termination date and continue with the ROE process. To run an off-cycle payroll, you'd click Start Unscheduled Pay from the Payroll Centre's Pay Employees window.
In addition to the Process, review & EFILE Record of Employment (ROE) forms article from community, I also encourage you to review the Write a termination cheque article in-product to go through the steps of terminating this employee in your books. Here's how to find the article.
To have someone go through the steps with you, I recommend reaching out to support using one of the following two options.
QuickBooks Desktop Canada chat support: https://intuit.me/cachat
The phone support option is not offered at this time due to reduced staffing from COVID-19. I assure you these two teams are still able to offer you the top notch support you're looking for to work through this.