Email template for sending paystubs

Hello there, MYLLP.

I can see that you posted  twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-ca/employees-payroll/re-empty-to-field-in-paystub-sen...

If you have any additional concerns, please let me know. I'm here to help.

Hi JoesemM,

Thanks for your response. This post is for a different question although also related to sending paystub.

That one is about the send forms, this one is about the email text template. Appreciate if you can assist. Thanks!

Thank you for clarifying your concern, MYLLP.

Since you mentioned that the email template you use for paystubs is not applied consistently, it is due to the default email template being damaged or improperly saved. This inconsistency can result in the template not applying to all paystub emails.

To fix this, here are two solutions to get your template working properly.

First, you can manually copy and paste the message into the email before sending it.

Here’s how:

1. Go to the Edit menu and select Preferences.
2. Select the Send Forms menu and then the Company Preferences tab.
3. Highlight the template you want to use and select Edit.
4. Copy the message body text.
5. Go to the File menu and select Send Forms.
6. Select the email you want to send. Paste the copied text into the body section. Note: If you're using QuickBooks Desktop Enterprise, you select Edit Email first.
7. Select Send Now.

If the issue persists, proceed to solution two by resetting the email later settings. Here's how:

1. Find and open the transaction you want to send.
2. Select to uncheck the Email Later box. Then select Save & Close.
3. Reopen the transaction. Select to check the Email Later box. Then select Save & Close.

Let us know if you need further help or have questions.

Thanks Danie_A. I have been manually replacing the email texts for more than 2 years, so this is not a solution to my case. I tried unchecking and then checking the Email Later Box as your instructed, but still not resolved. The default email text is not applied for all employees as I expected, however, for the template being used for each employee is consistent. 

Thanks for sharing updates after following the recommended steps to resolve the issue with the email templates when sending out paystubs, MYLLP.

Since you're still getting the same result, I'd recommend reaching out to your live support teams. They can take a closer look at this to determine why the default email text is not applied to all employees.

Here's how to reach out to them:

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-ca/contact
2. Choose QuickBooks Desktop in the Which product is your question about? field, then select Premier in the Which edition? field.
3. Provide a short description of your concern and click Continue.
4. Log in to your Intuit account.
5. Click Get a chat.

The Community is always here if you need anything else.