Hey VirginiaM,
Welcome to the QuickBooks Community family! It's important that your employees are paid the correct amount of hours they have worked. I can point you in the right direction for the best assistance possible.
I recommend reaching out to the Support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by using one of the methods in this link.
If you have any other questions, feel free to reach out here.
