Hi @ed23,
Let me help you with the steps on how you can cancel your QuickBooks Online (QBO) subscription.
Here's how:
- Log in to your QBO company as an admin. (If for some reason you can't, reset your password)
- Move to the Gear icon, then select Account and Settings.
- Click the Billing & Subscription tab.
- Select Cancel in the QuickBooks section.
- Follow the on-screen prompts to cancel your subscription.
In case it's your QuickBooks Online Payroll subscription you want to cancel, refer to the article provided. It has the steps you can follow to cancel your payroll subscription and leaving your QBO subscription still active.
I'm always willing to help out whenever I can. Leave me a comment below if you have other questions.