Hi there,
Using the payroll service offered in QuickBooks helps save time when it comes to managing and paying your staff. Don't worry, I'll help get to the bottom of this.
First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our payroll support team using this link.
Feel free to ask other questions. I'll be on standby.