Why do the hours in the timesheets and the hours on the pay stub not match for last pay period. 76hrs and 45 min reported but pay stub says 73.17 hours paid?

pamstephenson-pi · ‎July 12, 2024

Employee entered hours correctly but the hours paid and showing on the paystub are incorrect. This is the first time this has happened ever. Any ideas?

Henock K

Hi pamstephenson-pi,

Welcome to the Community. QuickBooks Online Payroll is a great program that gives you the ability to pay your employees and track your payroll remittances. I'd be glad to help.

Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with the Timesheet. Here are the options available for contacting our team.

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Let me know if you have questions, I'll be happy to help.

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Why do the hours in the timesheets and the hours on the pay stub not match for last pay period. 76hrs and 45 min reported but pay stub says 73.17 hours paid?

Why do the hours in the timesheets and the hours on the pay stub not match for last pay period. 76hrs and 45 min reported but pay stub says 73.17 hours paid?

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