Hello gk-taylor,
Having a sense of your subscription invoices for QuickBooks Online is an essential part of making sure your expenses are lining up and that you have the best bookkeeping provider for you. I'll help you with sorting this out.
There are two ways to have a better idea of what's happening with your billing: reviewing your subscription statements and getting in touch with support, where an agent can take a closer look at what's going on. Follow these steps to review your invoices yourself.
- Select the Gear icon.
- Choose Account and Settings.
- Click Billing & Subscription.
- Select View payment history.
When you open up your invoices, check for things like discount promotions ending and payroll usage increasing. These are the usual culprits when you see a fluctuation in your subscription payments.
If things still aren't lining up, or you'd simply like to speak with an agent, here are the ways you can reach us.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET
Using one of these methods, you can safely and securely discuss billing information in a private setting. We're here to help!
