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Kristalyn1
Level 1
posted
‎May 24, 2023 08:51 AM
last updated ‎May 24, 2023 5:51 AM

Bill Approval Workflow on Quickbooks Advanced doesn't seem to be working properly for me

I created a workflow for bill approvals, and I can see that bills got marked waiting to be approved when saved (when I go to Pay Bills I see the message that it still needs to be approved).  I also received an email with the bills that are waiting to be approved.  However, when I go to tasks there is no open tasks.  And I can't find anywhere else to approve them either.  Is there something that I'm missing? 

 

The only alternative I've found is to turn off the workflow and it sends me a warning of bills still waiting to be approved, which I can do at that point.

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1 Comment 1
JamesM4
QuickBooks Team
QuickBooks Team
‎May 24, 2023 10:10 AM

Bill Approval Workflow on Quickbooks Advanced doesn't seem to be working properly for me

Hi Krystalyn1,

 

Welcome to the Community. It's essential you're able to use your bill approval workflow without running into issues.  I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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