Hi there,
When it comes to managing your income and expenses, QuickBooks is the go-to program that enables you to do this with peace of mind. Rest assured, I'll be happy to provide more info so you can continue to focus on the work you love.
Based on what you've described, I suspect you're having browser-related issues which is causing the amounts to disappear. In this case, I recommend clearing cache and cookies on your browser. Doing this helps fix most issues the site may be having. You can do this by following the steps in this article: Clear Cache and Cookies.
Here are some helpful resources that may assist you with your goal:
Add to or edit the Chart of Accounts
Enter and manage expenses in QuickBooks Online
Learn about the chart of accounts in QuickBooks Online
In case you need additional assistance I recommend getting in touch with our support team. Here are contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Let me know if you have any other questions. I'll be on standby.
