Hello and welcome!
It's awesome to hear that you're using QuickBooks Self-Employed to help manage your business's books. Whether you're using a browser or the app, having access to the program is a key part of completing your bookkeeping. I want to make sure you're able to take advantage of the on-the-go capabilities of the app.
My first suggestion is to make sure that you've downloaded the correct app. Both QuickBooks Self-Employed and QuickBooks Online have mobile app versions of the program, and since they use the same logo, I know it can sometimes be confusing to know which one to use. In your case, you'll want the one that says QuickBooks Self-Employed in the app name.
If your'e certain you're using the correct mobile app, I recommend logging into a browser by going to qbo.ca, clicking Sign In, and choosing QuickBooks Self-Employed. Use the same login credentials you signed up with, then follow the steps in the following article to reach support: Contact QuickBooks Self-Employed Support. Using the QB Assistant feature, you can type "Talk to human," then follow the prompts to reach an agent who can troubleshoot with you more.
Don't be afraid to reach out!
