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heatherL7
Level 1

QB2017 to QBO & now GST numbers are in random accounts that did not exist in desktop. Article: Post conversion checks for getting started w QBO did not help. tips?

 
1 Comment 1
JamesM
QuickBooks Team

QB2017 to QBO & now GST numbers are in random accounts that did not exist in desktop. Article: Post conversion checks for getting started w QBO did not help. tips?

Hi there, 

 

Congrats on making the switch to QBO. It's important that the transition is as seamless as possible. Don't worry, I'll help steer you in the right direction. 

 

Since the info didn't transfer over correctly, it's vital that one of support agents takes a look at the files to make sure the issues are addressed. In order for this to happen, you'll need to contact our support team using this link here

 

Let me know if you have other questions. I'll be on standby in case you need anything else. 

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