Hi keithkuts,
QuickBooks Online is designed for today's on-the-go business owner. The addition of the mobile app for QBO makes it easy to conduct business from anywhere. It's essential that the app and browser version of QBO are communicating with one another. I'd be happy to explain a few troubleshooting steps you can try in order to get back on track.
It sounds like either the app or browser version of QBO is experiencing some latency issues, which may be caused by stored cache and cookies. The app requires Internet connection, and similar to a browser, stored cache can cause bugs. Try clearing the app's cache from your phone's app security settings. The steps to do this will depend on which phone you're using, but typically this can be found in your general settings in a section for apps.
Once you've cleared the cache, try uninstalling and reinstalling the app to your mobile device.
If you've completed those steps and you're still noticing a disconnect between the app and the browser, try some browser troubleshooting next.
Try clearing the cache and cookies in your web browser to remove any stored Internet files. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers.
If you're still running into issues, I'd recommend touching base with our tech support team so an agent can take a closer look at what may be happening.
Cheers!
