Why isn’t the app recording my data?

Hi there, 

It's vital that the app is recording your data so you can get ahead with your work. Don't worry, I'll be happy to give you a hand with making sure you're able to record your data. 

I'd like for you to do some troubleshooting on your end. Since you're using the app, I suggest resetting the app data. Here's how:

1. Select Help from the top menu bar (Note: Not the (?)Help menu, but one above it).
2. Select Reset App Data.

Doing this helps refresh the Desktop app and it usually fixes most issues. I encourage you to give this a shot. If the issue persists I recommend contacting our support team using this link. Let me know if you have other questions.

Hi,

I cannot find the ''reset app data'' section. Could you please send a link or screenshot for that? 

P.S. I am a user of QB Self-Employed Canada.

Best,

If you're using Self-Employed I recommend clearing your cache and cookies instead. Doing this helps fix most issues the site may be having. I suggest giving that a try by following the steps in this article: Clear Cache and Cookies. Let me know how you make out. 

You're really lucky to keep that job as you're incapable of even reading what I sent. I am telling you that my mobile app is not tracking recording my mileage and you advise me to clear the caches and cookies on my browser which is totally unrelated to what I'm facing. I haven't even logged in to the website via browser until I realized this issue, so that the issue is with your mobile app! Please let me speak to someone else with technical proficiency who can actually understand what I'm facing with.

I hear you on this, sametkasik. I want to make sure you get the support you need. I encourage to reach out to our Self-Employed support team using this link here. One of our specialists will be happy to take a closer look at your app and make sure you're back on track ASAP. Let me know if you have questions. I'm here to steer you in the right direction.